Description:
Guest Service Representative
Location: Glenelg, South Australia
Join the Front Office Team at Stamford Grand Adelaide
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels.
In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role
We are currently seeking a Guest Service Representative to join our Front Office team and to be the first point of contact for our guests. The successful candidate will be enthusiastic, have great listening and communication skills, and share a passion for delivering service to our guests that is exceptional in every sense.
We look for people who will go the extra mile to ensure our guest experiences are memorable.
Core Functions of your Role
- Assisting with guest queries in a professional manner and acting as a brand ambassador
- Providing a seamless arrival and departure experience
- Logging and following up on guests' requests with the appropriate departments.
- Directing calls to guest rooms, departments, or key stakeholders of the business.
- Providing information about hotel services to guests.
- Facilitating the guest payment process in accordance with policies and procedures
- Creating bookings for guests outside of reservation opening hours
- Maintaining knowledge of hotel facilities and promotions
About you
- A qualification or currently undertaking studies in Hospitality Management (desirable)
- Experience as a guest services representative in a 5-star environment (highly desirable)
- Experience with hotel booking systems –preferably Opera (desirable)
- Exceptional attention to detail
- A 'can-do' attitude
- Excellent communication skills (both written & verbal)
- Proactive focus and shares a passion for the hospitality industry
- Well-groomed and professional in appearance
- The ability to work under pressure and meet deadlines
- Ability to work independently and as part of a team
- Displays problem solving skills
- Commitment with flexibility to work mornings, evenings, weekends and public holidays
Benefits and Perks
- The opportunity to work with industry professionals in an exciting hotel environment
- Great opportunities for career development
- Staff meals provided on shift
- An attractive food and beverage discount program
How to Apply
If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Applications close: 28 February 2025
Stamford Hotels & Resorts is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.
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