Description:
Marmelo promises an exquisite dining experience that artfully celebrates the culinary traditions of Portugal and coastal Spain, highlighting their shared cooking techniques and communal eating styles. Drawing inspiration from the charming eateries and vibrant bars of the Iberian Peninsula, Marmelo embraces the rich seafaring and fishing heritage of Port Melbourne, offering guests a distinctive gastronomic journey. The adjacent Bar Marmelo, located upstairs, will accommodate 25 patrons, providing an intimate atmosphere for those desiring a more relaxed dining encounter.
Summary:
As a Host, you are responsible for delivering exceptional guest experiences. You aim to support the running of the host desk and reservations procedures on a day-to-day basis under the direction of the Reservations Manager. A desire to offer outstanding hospitality should be at the centre of everything you do.
Responsibilities:
- Completing opening and closing checklists diligently
- Ensuring all incoming enquiries and bookings via phone and email alongside online reservations and requests are responded to appropriately, with email correspondence being within 24-hours of original receipt
- Confirming reservations on a daily basis and following up on all guest requests and questions
- Assistance in event reservations, procedures and organisation when required
- Ensure and secure up to date guest records and guest data to ensure the best possible experience
- Take on any tasks allocated by the management team with a positive and mature approach
- Have an excellent understanding of the food, beverage and wine menus and descriptions, including allergies and intolerances, and use this to maximise the guest experience
- Ensure that all transactions are recorded accurately, and pre-payment and/or payment is taken in line with company procedures
Qualifications:
- High school diploma or equivalent
- Prior experience as a Host/Hostess in a high end restaurant setting
- Exceptional interpersonal and communication skills
- Ability to work flexible hours, including evenings, weekends and holidays
- Customer service skills with a positive attitude
- Proficiency in handling reservations, waiting lists and other host desk operations
- Knowledge of POS system is an advantage