Description:
Working with Simply Helping
Simply Helping Franchising Pty Ltd has been operating since 2007 in Victoria, NSW, Western Australia and Queensland and continuing to expand. This position is part of a strong cohesive team within the National Office and be an integral part of our growth and consolidation reporting directly to the Business Transition Manager.
Simply Helping aims to strengthen a people centred approach by focusing on the people we serve and through the people we employ in the provisioning of high-quality in home and care supports rooted in evidence, equity, and inclusion.
We value our franchisees and employees and understand that work/life balance, flexibility, and continuous support are essential for all parties to flourish and work in a participatory and collaborative way. Ensuring all within the Simply Helping System and service users not only have access to information but feel empowered and have mechanisms to provide input and feedback into the work and the organisation.
About the Role
An administrative and supportive role primarily for the Business Transition Manager and Business Support Administrator working in a team environment. This will extend from time to time to the Operations Team for any National Office initiatives/projects the Business Transition Team is involved with.
To assist with tasks directed towards the implementation, rollout and day to day system administration and support and associated training to users of the customer management system (CMS) – Carelink Plus . Onboarding new franchisees into CMS, first level support and triaging of issues, involvement in subsequent phases and continuous improvement of the CMS. Associated general administration tasks in direct or indirect support of the Carelink Plus implementation and National Office needs.
The tasks are primarily administrative in nature with some technical aspects being required to assist with the implementation and support of Carelink Plus and utilisation and end user support of external/internal learning management systems.
Position Skills and Knowledge
• Can work autonomously and as part of a team.
• High attention to detail and accuracy in data entry.
• Experience in Power BI (Highly Regarded)
• Experience in data visualisation or equivalent report building.
• Time management and managing workload.
• Proficiency in Microsoft Office suite.
• Ability to multi-task and prioritise.
• Good problem-solving skills and comfort to make recommendations were required.
• Comfortable to assist training of personnel on basic scripted aspects surrounding any adopted system by Simply Helping.
• Well-developed communication and interpersonal skills.
• Building trust and teamwork.
• Driving excellence.
• Strong written and verbal skills to communicate with vendors, all levels of staff and if required clients.
Desirable
• Previous experience with Carelink Plus or other CMS’s
• Previous knowledge and/or experience in Home Care and/or Disability Support services well regarded.
Requirements
• A current NDIS Workers Screening Check
• A current Working with Childrens Check – Employee (E)
• A current National Police Check
• Right to Work in Australia (if applicable)
• Current Driver’s License and access to vehicle
• COVID Vaccinated (incl. 1 x Booster)
• Good working knowledge Microsoft Outlook Excel and Word.