Description:
VDI Australia Group of Companies have been the sole national distributor for Yutong buses since 2018, specialising in distributing Yutong buses and luxury coaches to a wide range of businesses and industries across Australia. At the forefront of the industry's transition to zero emission buses, we are incredibly proud of, and passionate about, the extensive range of vehicles we offer.
Despite rapid growth during this period, we remain an Australian owned, and family operated company with branches now located in Brisbane, Melbourne, Sydney, Perth, and Cairns.
Due to our continued growth, Yutong Bus Centre WA will be moving to a new stand-alone dealership in 2025, and we are looking for a talented, committed Warranty Coordinator to join our team. This role will be responsible for ensuring all warranty claims are submitted to the manufacturer, all service notifications are sent in a timely manner, communicated effectively to all relevant stakeholders, advising dealers of warranty approval, updating regulators, maintaining customer satisfaction, and complying with regulatory standards. Efficient warranty management is vital for customer safety, brand reputation, and legal compliance.
The role will answer to the WA Service Manager and is based in our Belmont branch in Perth.
Key Accountabilities –
- Oversee all warranty claims and ensure timely processing within company and contractor guidelines.
- Collaborate with the service department and third-party service agents to complete and submit warranty claims as per guidelines and instructions.
- Provide timely notice of upcoming warranty policy revisions to relevant stakeholders.
- Coordinate all recall activities in accordance with manufacturer and regulatory body policies.
- Plan and organise recall campaigns, including timelines, resources, and communication plans.
- Develop and implement recall strategies and action plans.
- Work with local national stakeholders to ensure the distribution of recall items.
- Track and manage the inventory of recall parts and materials with the parts department.
- Maintain accurate records of all warranty transactions and prepare necessary recall documentation.
- Monitor client recall notices to ensure they are actioned by relevant parties.
- Provide updates to senior management on recall progress.
- Handle external inquiries and provide warranty-related support.
- Communicate warranty related concerns to internal department representatives.
- Build and maintain strong relationships with third-party workshops.
- Ensure a high level of customer satisfaction by providing timely and effective support.
- Manage internal databases and systems to ensure timely closure of repair orders.
- Maintain warranty policies and procedures.
- Process and verify warranty claims from submission to approval.
- Analyse warranty data to identify trends and areas for improvement.
- Generate reports on warranty costs, claims, and performance metrics.
- Provide ongoing support and guidance to workshops regarding warranty claims.
- Ensure compliance with legal and regulatory requirements for recalls.
- Monitor the progress of recall campaigns to ensure timely completion.
- Address and resolve customer issues related to warranties and recalls.
- Provide support and redundancies to internal parts department.
- Other duties as required.
Skills and experience –
- Previous experience in a Service/Warranty role
- Exceptional Customer service focus
- Experience with Pentana system highly desirable
- Strong knowledge of Microsoft Word and Excel
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Minimum of 12months in a similar role
- Knowledge of the motor vehicle transport industry
- Self-motivated and proactive
- Strong office administration skills
- High attention to detail
VDI Australia is an equal opportunity Company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website - www.vdiaustralia.com.au
If this is something that you may be interested in, apply now!!