Hotel Services Operations Manager

Description:

Work Type: Permanent Full Time

Pay rate : Negotiated Salary Package

There to care. Here for good.

An exciting opportunity exists to join our Residential Leadership Team as the Hotel Services Operations Manager.

Here at Helping Hand we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.

A brighter future with Helping hand, for older people and for you.

Based at our North Adelaide Corporate Office, as our Hotel Services Operations Manager, you will use adaptive leadership skills, business acumen and communication to enable our Hotel Services staff to deliver quality services and create an environment which exceeds our customer’s expectations across food services, cleaning and laundry operations.

This role will deliver on the priorities within the Residential Services Business Plan as led by the Executive Manager Residential Services.

You’ll also make an impact by:

• Providing leadership to hotel services teams to achieve commercial, quality and stakeholder KPI’s.
• Ensuring functional systems are in place to meet legislative and compliance standards across Hotel Services including
• Partnering with clinical and lifestyles staff to operationalise and embed new products and services into care homes.
• Standardising operations and implement new services, innovation and efficiencies across hotel services.
• Supporting the Hotel Services Site Managers in planning, monitoring and managing the financial, material and human resources in accordance with budget parameters and quality standards.

What you’ll bring

To succeed in this role, you will:

• Extensive experience in a general management role where you have held accountability for breadth of functions across the organisation (preferably services, hospitality, or retail industry).
• Demonstrated strong and effective leadership skills, including the ability to support, motivate, effectively manage, and communicate with individuals from diverse backgrounds.
• Demonstrated ability to build effective and engaged teams.
• Demonstrated commitment and experience in the delivery of high levels of customer satisfaction.
• Experience working collaboratively with senior sector and functional stakeholders.
• Demonstrated high level of initiative and judgement in exploring cross-service opportunities and in maximising the effective use of existing resources.
• Demonstrated Strong financial and analytical skills in monitoring budgets and allocating appropriate resources to ensure a sustainable and profitable business.
• Experience in presenting solutions and continuous improvement initiatives to client representatives and stakeholders.
• Demonstrated strong organisational capability with experience in the effective management of competing priorities.
• Sound knowledge and experience in food safety legislation.
• Hold a valid NDIS Worker Screening clearance or be willing to obtain one.
• Valid Drivers license and ability to travel locally and regionally.

Please click the link below to view the position description.

Hotel Services Operations Manager

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us:

• We are who you are
  At Helping Hand, you’ll find real support from teammates and managers who share your values and strengths.
• We are where you are
  Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.
• We care how you are
  Be part of a kind, friendly team that genuinely cares about you and your wellbeing.

You’ll also enjoy a range of other benefits

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Make your pay go further with salary packaging up to $15,899 tax free each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact the Recruitment Team on careers@helpinghand.org.au

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.