Sales Manager

Description:

JOB SUMMARY

Reporting directly to the Director of Sales, the Sales Manager is responsible for soliciting group and catering opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to grow the account on behalf of the company

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area.

OR

· 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

· Targets group accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

· Partners with group counterpart to effectively manage the business opportunity.

· Identifies, qualifies, and solicits new group business to achieve personal and each property’s revenue goals.

· Focuses efforts on new group accounts with significant potential sales revenue.

· Develops effective group sales plans and actions.

· Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

· Closes the best opportunities for the property based on market conditions and individual property needs.

· Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

· Handles complex business with significant revenue potential as well as significant customer expectations.

· Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

· Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

· Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

· Provides excellent customer service in order to grow share of the account.

· Executes brand’s Customer Service Standards and property’s Brand Standards.

· Executes and supports the business Customer Service Standards and property’s Brand Standards.

· Participates in and practices daily service basics of the brand.

. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

· Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

· Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

· Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

· Manages and develops relationships with key internal and external stakeholders.

Additional Responsibilities

· Utilises intranet for resources and information.

· Conducts site inspections.

· Creates contracts as required.

· Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.