Description:
Position Description: Process Improvement Specialist 03-09-24.docx
Your new role with Bendigo Bank is just a few clicks away.
About the role
Based at any of our head office locations, this 12 month fixed term , full time Process Improvement Specialist Role forms part of a function that reports to the Chief Operating Officer and will form a key influence in the Operational Excellence Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.
In this role, you will focus on driving operational excellence through the application of Lean, Six Sigma or other improvement methodologies. The primary purpose of the role is to use both quantitative and qualitative approaches to uncover the root cause of bottlenecks, identify opportunities for automation, design and implement future state processes and work with our automation partners as required to deliver solutions that help reduce task and overall process time.
Your role will include primary duties such as
Delivering benefits for process improvement projects using Lean, Six Sigma techniques and conducting detailed analysis to understand the root cause of problems. Furthermore, you will develop solutions to resolve process issues and document current and future state process maps, whilst conducting gap analysis and change impact assessment
You will develop and implements solutions and confirms delivery of the benefits using the program tracker report whilst managing the change associated with the improved process. Lastly. you will establish controls to ensure that the improvements are established as the new way of working whilst ensure time savings are reported in a timely and accurate manner
As our next Process Improvement Specialist you will bring:
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- Experience following a DMAIC or similar framework.
- Experience with process modelling tools,
- Ability to effectively model in BPMN 2.0
- A desire to achieve tangible and measurable results.
- Strong analytical and problem-solving skills
- Good statistical analysis
- Excellent verbal and written communication skills
- Ability to work effectively in a team environment.
- High level of attention to detail.
- Flexibility to adapt to changing priorities and business needs
We offer flexible work options that put our people first and a hybrid model of minimum x2 days in a local Head Office p/week
This role is a full time, 12-month contract, based at any of our head office locations
This role may also require interstate travel a couple of times per year for team building purposes
About Bendigo Bank
With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
Our perks and benefits:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
- We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank!
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.
We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.
Bendigo and Adelaide Bank does not permit the use of A.I. by Applicants during interview or other parts of the selection process including psychometric and behavioural assessments, virtual panel interviews and assessment centres, scenario-based assessments and presentation material. Therefore, Applicants using A.I. in any of these circumstances will be ineligible to proceed.
We understand traditional recruitment processes may present barriers for some people. Therefore, if you require reasonable adjustments, please speak with your Talent Acquisition Advisor who will be happy to assist you - as this restriction does NOT include software/technology used to support Applicants who require reasonable adjustments.