Description:
Administration Assistant
Videopro is the leading designer and retailer of Audio-Visual solutions. We empower our clients to collaborate, work smarter and focus on doing what they do best through technology and service.
Our clients include many of the most prestigious public and private organisations in Australia, and we are among the top private companies in Queensland.
As a 44-year-old business, we have an innovative, fun, and inclusive culture. We pride ourselves on our ability to marry the best cultural elements of our small beginnings as a local business with the added benefits of being the larger company with the international reach and influence we have grown to be.
Videopro is looking for a full-time Administration Assistant to join our team. Reporting to the Senior Project Administrator, we are looking for a well-organised person with great attention to detail.
Your role:
Reporting to the Senior Account Coordinator, your purpose is to provide high customer service to our internal and external stakeholders in a project administration support capacity, facilitating all requirements in a timely manner with a focus on delivering excellent outcomes and exceeding expectations wherever possible.
Your daily responsibilities as AdministrationAssistant are to set up customer accounts and establish relative financials, process sales orders, manage customer and vendor stock ETAs, organise logistics, and handle invoicing and project reconciliations, ensuring company policy and process are always adhered to.
You will be a pivotal source of information to our sales, projects, accounts and warehouse teams, working closely with each department to ensure the smooth and accurate operation of sales processing for our commercial sector of the business. Your communication skills, and ability to coordinate and execute support requests promptly and effectively, will be paramount to your success in the role.
As this role involves working with multiple clients, vendors, and internal stakeholders, you must be able to multitask, enjoy working in a busy environment, and manage priorities well. Above all, you must have a friendly ‘can do’ attitude.
Responsibilities and Expectations:
• Point of contact for internal and external stakeholders
• Processing external customer orders with accuracy and time efficiency
• Maintain and manage customer ETA’s and order dispatch with a high level of
detail, proactivity and ownership
• Attention to detail and accuracy with customer invoicing and project reconciliations
• Manage logistics for incoming and outgoing customer orders
• Liaise with inter-company departments (and stores) to produce successful outcomes
• Attend selected (in-house) project team meetings, as well as operational meetings
• Be effective with communication, be responsive, follow up and hold accountability
About you:
• Capacity to work under pressure and to deadlines
• Ability to work well in a team as well as autonomously with a strong work ethic
• Excellent communication skills, both written and verbal, with great attention to detail
• Strong rapport and relationship-building skills with both internal departments and
external customers and vendors
• Strong organisational, time management & prioritisation skills
• Problem solver who will take control of challenges until a full resolution is achieved
Qualifications, Skills and Experience:
• Strong administration skills
• Computer proficiency and the ability to learn new systems quickly
• Possess intermediate skills in MS Office
• Ability to work autonomously as well as in a team
• Highly organised, with good time management skills
• Ability to adapt and thrive in a dynamic business environment
• Someone who uses their initiative and promotes process improvement
• Excellent communication and presentation skills
• A proactive professional approach with a positive attitude
A remuneration package commensurate with experience and ability will be offered to the successful applicant. Other benefits of working with Videopro include:
- Culture! Culture! Culture! We value our team members and provide support and a real opportunity to excel in your chosen career path
- We are in Growth Mode, so your contribution is visible and makes a difference
- We are also an amazing audiovisual retailer, so you benefit from staff pricing on all the latest cool tech; just check our website
- Flu shots if you want them
- Brand-new purpose-built Head Office with plenty of parking
- Regular Social Events
An immediate start is on offer for the right candidate. If you are seeking a genuine career opportunity and would like to be a crucial member of Videopro's team, apply today!