Description:
Do you love travel and providing amazing customer experience?
Inside Australia Travel is a technology-enabled travel business that is part of the Fine Touring Group (FTG). We offer our customers highly tailored and bespoke advice, ensuring they get the best experience possible. We are proud to bring Australia to the world!
We are currently seeking an experienced and motivated Inbound Senior Sales Superstar to join our team, with awesome inbound travel and tourism industry knowledge and exceptional customer service skills.
The role:
- Taking ownership of the sales process: answering enquiry, creating relevant detailed itineraries and proposals whilst working to time frames deemed to ensure best chance of converting a sale
- Ensuring individual sales targets are achieved each month
- Ensuring that KPIs are met by effectively managing sell prices, margins, conversion, and processing to ensure profitable margins
- Ensure a clear and positive process is in place for both customers and the IAT team to resolve issues
- Management of disruptions that may impact customers
- Proactive and professional communication to advise clients of disruptions and address their concerns
- Lead by example and ensure the company best practice and values are front of mind
- Have a strong understanding of finance best practice especially around cancellations and refunds
- Providing coaching, feedback and mentoring to other sales team members
- Assist with onboarding and training of new team members
- Provide additional support to People Leaders which may include but not limited to covering People Leader's leave and managing team meetings as required
Requirements
- 2+ years experience in the Travel Industry, working for an Inbound Tour Operator
- Exceptional knowledge of Australia's tourism industry
- Genuine passion for sharing and creating unique Australia travel experiences.
- Proven ability to meet and surpass sales targets and meet deadlines
- Proven experience mentoring and coaching a team
- Strong verbal and written communication skills
- Proactive and positive mindset
- Able to work rostered hours between 7am-6pm, Mon- Fri, with a rotating weekend roster
Benefits
- Great training, support and career growth opportunities
- Dynamic, social and people-first culture
- The opportunity to join a fast growing and successful business
- Industry perks
By joining the Inside Australia Travel team you will be joining a great bunch of people from all over the world who have come together for a shared purpose - to deliver the very best Australian travel experiences!
This role is based in Mooloolaba. Candidates with a current working visa with at least 12 months remaining are welcome to apply.