Where

Member Service Assistant - Part-Time

Costco AU
Canberra Full-day Full-time

Description:

Position Summary
Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.

Job Duties/Essential Functions
  • Conducts hourly building safety and security checks including walking the building and perimeter
  • Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
  • Fills out reports and shows results to the duty manager
  • Attends warehouse safety meetings
  • Welcomes members entering the warehouse - approaches, smiles, makes eye contact and greets
  • Verifies membership card, offers cart (removing rubbish if necessary) to all members
  • Keeps entrance/exit area clean.
  • Clicks a handheld counter to members entering and exiting the warehouse
  • Reports half-hourly counts to Front End Supervisor and records counts on weekly reports
  • Monitors building access and reports arrival of armoured transport vehicle to duty manager
  • Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic
button
  • Checks backpacks, lunch pails, briefcases, strollers, etc. at exit
  • Greets exiting member
  • Checks accuracy and validity of member’s receipts and compares to merchandise
  • Arranges speedy assistance for any member correction or concern
  • Defaces receipt with hole puncher
  • Provides and arranges prompt and courteous member service
  • Directs members to product and service locations
  • Enlists assistance for loading, shopping, etc.
  • Dries off wet carts
  • Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
  • Drives building perimeter for security checks
  • Watches closing managers leave
  • Reports suspicious activity to duty manger and calls policy if necessary.
Ability to operate vehicles, equipment or machinery
  • Counter, personal vehicle, trolley

Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training: High School Certificate or higher
Licenses/Certifications: Current drivers licence
Experience/Skills: Customer service, sales, loss prevention/security or comparable experience, Data entry and data management

7 Mar 2025;   from: uworkin.com

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