Description:
Join MEGT as a Business Banking Trainee. First Nations Opportunity!
This is an incredible traineeship opportunity to start your career with one of Australia and New Zealand's top banks - ANZ Bank!
Use your customer service experience and outgoing personality to help people solve their financial needs.
Each day is different and there is a large variety of tasks you will undertake in this traineeship.
About the role:
This is a phone/email based role and comes with the following tasks and duties:
- Provide excellent customer service, support and care
- Identify and respond to customer concerns and needs
- Assist customers with products and services,
- Educate customers on easy ways to bank
- Support vulnerable people, support and contribute to the ANZ team
- Deal with difficult situations, and communicate effectively
- Data entry, use business systems, and customer referrals
- Maintain a clean and safe workplace
- Additional tasks as required.
What we're looking for:
You must be willing to work AM or PM shifts between 8am - 8pm Monday to Friday as rostered. The award covers afternoon shifts, overtimes and meal breaks for these hours.
We are looking for someone with the following attributes:
- Customer Service experience required
- Excellent communication skills
- Intermediate computer skills
- Someone who is empathetic, friendly, and a caring and helpful nature,
- Willing to deal with difficult and vulnerable customers,
- Honest, reliable, punctual, trustworthy, willing to learn
- Able to follow instructions and within policies and procedures
- Able to multitask, be proactive, and use initiative.
ANZ will provide a robust several week paid induction and training process You will be required to undergo a police check prior to commencement.
What can you expect from us?
- Above award wage
- Opportunity to learn new skills
- Opportunity to gain a nationally recognised qualification
- A leading bank and financial services organisation
This is an Aboriginal and Torres Strait Islander Identified role. This is a program to improve the under-representation of Aboriginal and Torres Strait Islander people in this industry and is an equal opportunity measure under section 105 of the Anti-Discrimination Act 1991. Only applications from Aboriginal people and/or Torres Strait Islander people will be considered for this role.
Interested
Click "Apply Now" or contact claireomalley@megt.com.aufor more information or visit https://www.megt.com.au/jobs
At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers. Our purpose is to provide life changing, lifelong learning and employment solutions for all. We invite you to be part of our story.
MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities are encouraged to apply.