Description:
Service Coordinator - Full-time
Permanent Full-Time position located in Hallam, Victoria
Monday to Friday, 8:00 AM to 4:30 PM
About the role
In light of our substantial growth, we are seeking a permanent Full-time Experienced Service Coordinator to become a part of our dynamic office-based Service team.
We are looking for a motivated, energetic, and organized individual with a strong customer focus to join our dedicated service team. In this dynamic and varied role, you will be responsible for coordinating the day-to-day operations of our service department, providing administrative support, and contributing to the overall efficiency and success of our organisation.
What you'll be doing
- Manage the scheduling and coordination of service calls and appointments
- Liaise with clients to address their service needs and ensure prompt and effective resolutions
- Maintain accurate records and documentation related to service activities
- Provide administrative support, such as data entry, filing, and report generation
- Assist with the procurement of parts and equipment as needed
- Contribute to the continuous improvement of our service processes and procedures
- Support the broader administrative functions of the business as required
What we're looking for
- Proven experience in a similar administrative or service coordination role, preferably within the service industry
- Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and colleagues
- Strong organisational and time management skills, with the ability to prioritise and multitask
- Proficient in using office software, such as Microsoft Office suite
- Previous experience with AroFlo would be beneficial, although it is not a requirement.
- Attention to detail and a commitment to providing high-quality customer service
- A collaborative and proactive approach to problem-solving
What we offer
At Mechfield FM, we are dedicated to supporting our employees' professional and personal growth. In this role, you will have the opportunity to develop your skills and advance your career within a dynamic and supportive team. We offer competitive remuneration, opportunities for training and development, and a range of employee benefits to promote work-life balance with a Monthly Rostered Day Off.
About us
Mechfield FM is a leading provider of facilities maintenance services in the commercial and industrial sectors. We pride ourselves on our dedication to excellence, innovation, and the highest standards of customer service. Our team of experienced professionals is committed to helping our clients maintain safe, efficient, and well-functioning facilities.
Apply now to join our team and be a part of Mechfield FM's continued success.