Technical Business Analyst

Description:

About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The Solution Analyst role is important in bridging the gap between business and technical requirements for customer solutions.This customer facing position involves working with multiple suppliers and multi-functional teams, both domestically and globally. The role requires flexibility, as you may alternate between Technical Business Analyst and Project Management responsibilities depending on the situation.Key focus will primarily on Technical Business Analysis.The role will be a function within the overall Viasat International Government Segment. The primary customer is governmentThis role will report into Snr. Solutions Programme Manager who is responsible for the customer solution roadmap. About you:The ideal candidate will demonstrate customer centricity, blending technical business analysis and project management skills. You are passionate about technology and eager to learn an exciting and transformative satellite and telecommunication industry.Key attributes for success include:Stakeholder managementProficient written and verbal communication, with the ability to articulate opportunities, problems, or understandings succinctlyRequirement gathering, including hosting workshops with customers and suppliersProactive issue and risk managementThe successful candidate will be skilled at navigating sophisticated project or operational settings while ensuring that technical solutions align with business needs and customer expectations.What's exciting? You will contribute and work closely with the solutions team to develop a customer journey map, which will translate into Viasat International Government ability to transition new products and solutions into an operational and compliant state, ready for customer and business adoptions. This in return will increase opportunity for revenue at scale.
The day-to-day
Technical business analysis responsibilities: *primary requirementCapturing and detailing business requirementsAnalysing current business processes and systemsDeveloping management plans for new systems and solutionsIdentifying areas for improvement or automationTranslating business needs into technical specificationsFacilitating communication between technical teams and business collaboratorsDevelop test plans for customer user acceptance testingBe responsible for customer user acceptance testingLead all aspects of supplier system testing (Witness Testing)Bridge between customer, business and ICT digital services:Aligning ICT digital service initiatives with business and customer goalsEnsuring technical solutions meet customer needsExplaining technical concepts to non-technical customersProject management tasks:Planning and scheduling project activitiesHandling supplier to outcomesInternal prioritization and managementRisk and issue assessment and mitigationAll levels of status reportingLeading project budgetsTechnical knowledge:Understanding of ICT technologies and systemsAbility to interpret user documentationKnowledge of software development lifecycle managementAreas of exposure:Involved in technical quality assurance and compliance. i.e. ISO 27001, IRAP AustraliaWorking through Statement of Applicability and Security Risk Management PlansWorking with extended platform and fulfilment teams in optimising the current business workflowsEnforce to the WHS responsibilities and policies of Inmarsat (Viasat) as per the organisation's Safety Management System
What you'll need
Tertiary education, in areas of business and technologyExposure to Software Development LifecyleIndustry certification with International Institute of Business AnalysisIndustry certification with Scrum or Scaled Agile in the role Product OwnerProject Management Methodology (Prince 2 or PMI) and IT Service Management (ITIL v4)Exposure to ISO27001, IRAP Assessments and reaccreditationExposure to Commonwealth of Australia DISP FrameworkAs this position directly supports Viasat customers in a global community who operate in numerous different time zones, it is important that working hours are flexible. The candidate in this role will be encouraged to work with their line manager to adjust working hours to deliver services as required by the role while maintaining a satisfactory life work balance.Must be committed to continuous personal development.Strong presentation and written communication skills are important.Ability to travel interstate.Must hold and maintain Australian citizenship and either already have or have ability to qualify for Australian Defense baseline/NV1 clearance is important.
What will help you on the job
Outcome driven, with a mature understanding that people, culture, and values are the key attributes to achieving success in businessComfortable with ambiguity and intentional on bringing structure to ambiguity.Customer and security first mentality followed by structured approach in introducing ideas and technology. A key consideration for handling organizational change.