Description:
Choices and Rights Pty Ltd
Choices & Rights PTY LTD is one of the growing care providers across Brisbane Southside and surrounding suburbs. We are extremely passionate about delivering exceptional care and support for our clients living with various disabilities and are proud of our client focused, professional culture. Some of the services we provide include: Supported Independent Living, In Home Support, Community Access and Capacity Building.
We are looking for an experienced NDIS Team Leader to join our growing team. This role will be an exciting opportunity to help support and implement change for those living with a disability.
About the role
As the primary contact for a portfolio of NDIS clients, their families and a team of support workers, the Team Leader is a key role to ensure high-quality and individualised services are offered to clients, where they have choice and control.
This fast paced role is with a rapidly growing organisation, and requires someone with excellent communications skills, high energy and strong leadership experience.
Responsibilities:
- Leading the support service delivery team and client outcomes and primary point of contact for participants and key stakeholders when needed (including managing client's enquiries, complaints, and feedback)
- Day-to-day management of NDIS services and business operations, ensuring efficient, safe and high quality of client supports and services
- Support workers recruitment and workforce scheduling and planning
- Ensure compliance with policies and procedures and systems
- Generate sustainable new business revenue via approaches and negotiations with warm and cold prospects
- Undertake relationship building activities with regular/prospective clients to establish business agreements and convert leads into prospects
- Build and maintain a viable and stable customer base
- Assessing client needs and recommending and explaining the relevant NDIS services offered by Choices & Rights
- Consulting with cold and warm leads to provide advice and solutions to participants and help them understand the process
- Regularly monitor the industry trends and competitor activity, and report regarding the business development opportunities to the Senior Manager
- Other ADHOC duties/projects assigned by the Director/GM
Benefits
$70,000 - 80,000 PA + On Call Allowance + Super + Mobile Phone + Laptop
Employee assistance program (EAP)
Supportive work environment
Opportunity for growth and career advancement within the company
Skills and experience
To Be Successful
- Knowledge of the NDIS Operational Guidelines
- Tertiary level qualifications preferred, will consider lesser qualifications with experience in disability sector experience
- Experience and skills to work competently alongside clients, their family and carers in their local community to build their capacity to participate in the community
- Knowledge of case management practices and principles
- Demonstrated experience managing a workforce to set guidelines and procedures
- An understanding of the various policies and procedures required to deliver effective services to clients
- Well-developed oral and written communication skills with the capacity to prepare reports and correspondence in clear and concise language
- Demonstrated ability to identify, measure and report on outcomes
- Strong leadership skills
- Competence in the use of computer programs and can enter, modify and extract data accurately
- Well-developed work organisation skills, the ability to manage time effectively and prioritise tasks
- Knowledge of the NDIS Act 2013, Disability Act 2006 and other relevant legislation
- Proven ability to think innovatively, affect change, and shape positive workplace culture
- Current Drivers Licence
- Current Working with Children's Blue Card
- NDIS Worker Clearance Check
- Current National Police Check
To Apply
Please apply with cover letter and CV, noting your available start date.