Senior Product Owner

Description:

• Permanent position
• Sydney, Hybrid
• Work in a fast-paced digital team to enhance the Westpac App & Online experience

The product owners in the Westpac App & Online team may not produce code or designs, but they play a critical role in contributing to the delivery of our initiatives and play a huge role in defining and shaping what we do and how we do it, in collaboration with our sponsors across business and technology teams.

Sometimes, the artefacts they create will be tangible, such as prioritised backlogs, annotated user stories, and documentation of decisions. Just as often, their work will be intangible—conversations carefully crafted, meetings well facilitated, logistics conquered, consensuses reached, difficult decisions worked out. The result is happy team members, software delivered on time, budget, with no surprises, and the greatest possible value achieved for our customers and business.

Key Responsibilities:

• Create/review user stories that provide detailed requirements for development and test teams
• Attend scrum meetings, planning sessions, retrospectives, and facilitate demos
• Find opportunities, develop, and implement changes to maximise digital adoption and advocacy by understanding underlying customer needs
• Facilitate understanding of stakeholder views on online banking to help ensure alignment of plans, budgets, and execution priorities
• Work with developers, business analysts, delivery managers, and architects to break down work, prioritise and plan requirements to demonstrate iterative and incremental value delivery
• Work with internal stakeholders to build a readiness pipeline of projects and plan delivery based on available team capacity
• Support workshops—including epic/feature estimation, prioritisation, iteration planning, and showcases
• Play an active role in coaching and influencing key stakeholders, business sponsors, and mentoring squads where needed
• Work closely with the Product Delivery Service Owner to improve visibility and transparency using agile practices at train and squad levels
• Ensure adherence to the standards and frameworks, take responsibility for status reporting, managing delivery risks and issues
• Ensure quality and appropriate testing of all digital changes in the squads
• Identify and raise opportunities for continuous improvement in team knowledge and performance
• Manage and track program-level execution and feature delivery, escalate impediments and risks. Contribute to tracking team-level vision and objective metrics and overall scorecard
• Manage and optimise the flow of value through the team by working closely with the digital front door team

You’ll play a significant part in the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

Required Skills:

• High motivation and passion to work in a fast, agile environment with the ability to adapt to change
• Exceptional collaboration, listening, written, and verbal communication skills, including an ability to clearly communicate with management, business users, and engineers
• Able to oversee multiple complex projects, lead teams through ceremonies, including backlog grooming, stand-ups, retrospectives, scrum of scrums
• Comprehensive knowledge of Jira from a team to program level
• Advanced understanding of agile ways of working
• Experience supporting teams through resolution of program issues

Desired Skills:

• Proven track record in driving digital product development
• Experience with delivering projects using agile delivery practices
• Proven track record in driving and measuring business outcomes
• Results orientation—focuses attention on key objectives, seeking effective business and customer outcomes
• Ability to effectively engage, influence, and manage expectations
• Demonstrated ability to collaborate, contribute, and create effective teamwork across traditional organisational boundaries
• Customer orientation—seek to identify and exceed customer requirements
• Tertiary qualifications in a business-related discipline or business experience

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and achieving transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities—whether that means family life, work/life balance, ambition to grow, or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility—and champions inclusion. Hear from some of our people and their experiences working with us.

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au.