Client Manager

Description:

Aon

To protect and enrich the lives of people around the world.

We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.

• Join a high performing team and business with excellent growth opportunities
• If you are an ambitious self-starter and organised, then this is the role for you
• Position will suit someone who is results driven!

Client Manager - Sydney We are seeking a Client Manager to join our Sydney Metro National Team, which specialises in the delivery of best-in-class risk management solutions for top-tier mid-market clients. We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.

The Client Manager is responsible for proving best in class service for a key portfolio of diverse commercial clients and will work closely with their team members to implement strategies which focus on growth and retention of the team portfolio. This Client Manager Role is considered a key driver to our long-term growth ambitions in this segment and will work closely with leadership to drive positive results in the region.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Lead a diverse portfolio of clients across various industries
• Manage key stakeholder relationships and enhance the client experience
• Identify development opportunities for designated portfolio and design appropriate servicing solutions
• Develop new and profitable business within the Commercial segment
• Contribute to the strategic direction of the Commercial business
• Achieve renewal and new business budget
• Mentorship and development of team members within the region

Skills and Experience that will lead to success: This position will suit a someone with the following experience:

• Exceptional client relationship management capabilities
• Experience or interest in insurance and risk management for clients in the Education Industry
• First-class communication and presentation skills
• A keen entrepreneurial spirit, with demonstrated new business successes
• Strong technical understanding of a broad range of Commercial Insurance products
• Leadership and management experience preferred
• Tier 1 Qualification
• Bachelor’s degree and/or relevant working experience
• Organisational skills to meet deadlines in a dynamic environment

• Customer Advocacy and Feedback

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• Adoption and Success Management

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

• Relationship Building

  Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

• Collaboration

  Works with others by being open, clear in communication and listening to achieve goals

• Learning agility

  Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

• Problem solving

  Identifies problems and develops logical solutions that address the problems