Description:
Allied Health Receptionist/Administrator
Orthopaedic Appliances (OAPL)
Clayton, Melbourne VIC
OAPL is a successful privately owned Australian subsidiary of the OPED Group of Companies. We are a leading Australian provider of Prosthetic and Orthotic clinical services and products.
Full time position on offer.
9am – 5pm.
Our clinic operates Monday – Friday; no weekend work required.
** WFH is Not applicable as this is a patient facing; on-site position **
We are seeking an experienced, efficient Allied Health Receptionist / Administrator with a passion for Customer Service and excellent organisational skills to join our dynamic & friendly team, based at OPED’s H/O in Clayton.
As the Allied Health Receptionist / Administrator your role is critical in supporting the day to day running of the busy practice in addition to managing our other OAPL Melbourne clinics diaries and inquiries via email/phone. Ensuring an absolute commitment to the delivery of professional, caring and friendly services to patients, referrers and customers.
- Coordinate daily administrative functions / Reception duties including but not limited to; greeting patients, diary/calendar management for multiple clinics, processing payments & receipts, phone system management and providing support as directed by the Clinical Administration Manager.
- Portray professionalism and integrity along with demonstrating behaviour and attitude that is in line with the company’s core values.
- Manage patient complaints ensuring appropriate protocols and guidelines are followed.
- Liaising and invoicing with local funders for our local and external clinics.
- Manage the cleanliness and restocking of all patient and staff amenities, including but not limited to common areas, waiting rooms, treatment room & staff facilities.
- Update and maintain confidential information databases to a high standard, in line with company policies and audit requirements. (We use ‘ Cliniko ’ patient management system)
- Ensure all patient folders are kept up to date with all required documentation.
- Conduct ad-hoc projects and administrative duties as directed by Clinical Administration Manager and/or Clinical Manager (on site).
Required Skills
- Previous experience working within a health environment/clinic will be advantageous.
- Ability to effectively and professionally communicate with patients and staff members in a clear and concise manner – both verbally and written.
- Ability to work under pressure - no two days are ever the same at our clinics!
- Strong organisational skills with proven ability to plan, manage & prioritise a busy workload.
REQUIREMENTS:
- A covid-19 vaccination certificate is required (3 vaccinations only)
- You will be required to apply for an NDIS Workers Screening Check (The Clinical Admin Manager will assist with this application)
What we can provide
- Dynamic, enjoyable, supportive culture, based on our values
- Parental Leave Program
- Corporate Travel Program
- Employee Assistance Program (EAP)
- Free on-site carparking
- Newly renovated facility with excellent amenities
- On-site gym
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a medical receptionist?
- Do you have a current NDIS Worker Screening Check?
- Do you have a current Working With Children (WWC) Check?
- Do you have a current Police Check (National Police Certificate) for employment?
- Which of the following statements best describes your Covid-19 vaccination status?