Claims Officer

Description:

Job No: 675556

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Adelaide, Melbourne - Inner Suburbs & CBD, Perth, Various

Max Term Full Time

Insurance

Pay Band 3

Are you a self-starter looking for career progression with a supportive and dynamic team? Possess strong customer service experience and seeking a fast-paced varied role? If so, this opportunity to join our Commercial Property Events Claims team could be your next career move!

This is a 12-month contract with the opportunity to move into a long-term position company wide.

As a Commercial Property Claims Officer, you will be managing a portfolio of commercial property natural hazard claims, predominately from recent wild weather events. You will take ownership of the claim from lodgement to finalisation whilst delivering a Best-in-Market claims experience to our customers. You will be dedicated to helping our customers get back to focusing on their business after a loss, whilst providing outstanding customer service and claims management solutions.

To set you up for success, you will be supported through an extensive onboarding program.

What you’ll do:

• Managing inbound and outbound calls from customers, suppliers and intermediaries (including brokers) relating to commercial property claims
• Case managing a portfolio of claims post lodgement to finalisation with accountability for delivering exceptional customer service and managing claim cost
• Providing timely claim updates to customers, intermediaries and claims stakeholders
• Reviewing reports to identify next steps for the claim
• Communicating with various internal and external stakeholders
• Using product disclosure statements to determine claims acceptance
• Resolving internal and external issues and complaints
• Recording accurate claims information into claims management systems

What you’ll bring:

• A demonstrated passion for delivering exceptional customer outcomes and identify opportunities to reduce customer effort
• The ability to take ownership and resolve customer issues
• Superior time management skills and ability to prioritise
• Ability to clearly and confidently negotiate with customers and stakeholders
• High resiliency and ability to adapt to a fast-paced dynamic environment
• Outstanding written and verbal communication skills
• Strong computer literacy with the ability to learn and switch between multi-platform claims systems
• Strong desire to continuously learn and progress your career forward
• Strong commitment and a high degree of integrity to help meet and exceed customer expectation
• Ability to work well autonomously and within a team environment

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.

Advertised: 06 Mar 2025 AUS Eastern Daylight Time
Applications close: 14 Mar 2025 AUS Eastern Daylight Time

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