Description:
Getawayz NSW offers a curated selection of premium holiday homes and accommodation services, ensuring guests enjoy exceptional experiences throughout their stay. The company focuses on providing a high standard of hospitality and accommodation services with personalized attention, making every stay unique and memorable.On behalf of the company, we are currently seeking a Guest House Manager to join their dynamic team. In this role, you will oversee the guest experience, ensuring smooth and seamless operations of all services. This role requires a passion for hospitality, a keen eye for detail, and the ability to lead a team dedicated to delivering outstanding service.
Position Responsibilities and Tasks:
- Supervise guest reception, manage check-in/check-out processes, and provide a personalized, welcoming atmosphere for every guest.
- Ensure rooms and common areas are consistently clean, well-maintained, and ready for guests. Coordinate accommodation service as needed.
- Lead and manage a team of staff, ensuring high standards of service. Provide training, conduct performance reviews, and maintain positive team morale.
- Monitor guest feedback and address any concerns to ensure exceptional guest satisfaction and service quality.
- Ensure compliance with safety standards and protocols, maintaining a safe and secure environment for guests and staff.
- Provide guests with local tourism information, and assist in arranging transportation, tours, and activities to enhance their stay.
- Assist in the supervision of the company’s financial activities, ensuring cost-effective service delivery.
- Diploma or equivalent in Hospitality or Hotel Management, or a related field.
- At least 1 year of proven experience in hospitality or accommodation management, preferably in high-end establishments.
- Strong communication and customer service skills.
- Leadership and team management experience.
- Ability to problem-solve and address guest needs proactively.
- Knowledge of local attractions and ability to arrange personalized guest experiences.
Salary: This is a full-time position with competitive remuneration between $73,200 - $80,000 p.a. plus superannuation for a 38-hour work week.
10 Mar 2025;
from:
uworkin.com