Specialist Assessor

Description:

Position : Specialist Assessor
Start : ASAP
Duration : 3-months
Salary : $37.34 per hour plus superannuation
Location : Work From Home (WFH) from anywhere within NSW
About the role
As the Specialist Assessor, you will provide timely, efficient, and accountable determinations on matters referred for assessment. Support and provide information to customers to assist with assessment.
Assist with the supervision of a team, manage resources and assist with escalated issues including complaints, correspondence, documentation, processing and resolution to contribute to the effective operations of the business.
Responsibilities:

• Undertaking assessments on matters referred to make accountable determinations to facilitate appropriate client/customers outcomes by applying relevant knowledge, legislation, regulations and procedures.
• Providing timely and accurate information and advice to customers on determination outcome of matters referred to ensure a positive customer experience.
• Providing administrative services, respond to enquiries and complete a range of processing activities with accuracy and efficiency to support quality customer service outcomes.
• Support customers with a variety of complex issues, gather and determine outcomes, and communicate these outcomes to the customers.
• Assist the team leader with daily team management functions. As a subject matter expert, you will support assessors and the team leader in making complex decisions, provide coaching and training for assessors, and manage daily KPIs to ensure the team meets targets and SLAs.

Desirable Criteria:

• Self-motivated who can work independently and as part of a team.
• Experience in customer service, either face-to-face or over the telephone
• Experience in grants, rebates and vouchers administration is preferable, but not necessary
• Experience in supporting and/ or leading a team is preferable, but not necessary
• Experience using Salesforce and Genesys is preferable, but not necessary
• Clear communication style, great customer service skills with ability to display empathy

Appointments are subject to the following checks/ clearances:

• Reference checks
• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Rights to Work in Australia

When applying for this role, please include a Word version of your resume (not PDF). Please note that only Australian based applicants will be considered for this role.

By applying for this position, you give MBC Recruitment the sole Right to Represent you for the position of Job Ref 970207 – Specialist Assessor. Your details may be provided to the Client to progress your application.
Apply Now!
Job Code: 970207
Recruitment – Work from Home (WFH)
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