Description:
We welcome fearless thinkers.
For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.
About the Role
We are embarking on an exciting transformation journey, reimagining how we deliver legal services to our clients. A key initiative within this program is the design and implementation of a new Case Management system, and we’re looking for a Product Enablement Specialist to play a pivotal role in this change.
As our Product Enablement Specialist, you will be the go-to expert for our new Sharedo platform, driving adoption by equipping our legal professionals with the skills and confidence to maximise the system’s potential. Through comprehensive training, hands-on support, and ongoing system improvements, you will bridge the gap between technology and its users, ensuring a smooth and effective transition.
You will lead and deliver engaging training sessions, provide ongoing support to optimise system usage, collaborate with key stakeholders to refine and enhance the platform based on user feedback, and contribute to the overall success of our legal transformation journey.
The Experience We Are Looking For
We are seeking a dynamic individual with experience in case management, CRM, or automated workflow solutions, who is eager to quickly learn and adapt to evolving legal technology.
- Skilled at translating complex technical information into clear, accessible language.
- Proven ability to create engaging and effective learning experiences.
- Proficiency in developing content for online learning platforms (experience with video editing and authoring tools is beneficial).
- A background in change management within a professional services environment is desirable.
- Strong understanding of legal or case management processes (or willingness to learn).
- Willingness to travel interstate as required for training and support.
Key Qualifications and Responsibilities
- Proven experience in technical writing, instructional design, customer support, or software training
- Strong background in case management (legal, insurance, or customer service) is highly desirable
- Expertise in creating comprehensive training documentation and engaging video content
- Ability to support legal professionals in adopting and mastering new technologies
This Position is Ideal For
- Legal support professionals (e.g., senior legal assistants or case managers) seeking to transition into the legal tech or legal operations field, with a passion for both technology and training
- Skilled software trainers with experience in workflow automation, CRM, or case management tools, eager to leverage their training expertise to revolutionise the delivery of legal services.
Our People Commitment comes with the following benefits:
- Ongoing coaching and career development opportunities
- 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
- End of Year leave, 1 day first year, 4 days after 2 years
- Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
- Discounted gym membership
- A hybrid flex working model
- Salary Continuance & Life Insurance
- 17.5% Annual Leave Loading
… just to name a few. *T's & C's apply.
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we’re committed to responding to every applicant.