Description:
Assessing Specialists
- 12-Month Contracts x 5
- National Locati ons - WA, QLD, SA, TAS, VIC
Assessing Specialist
Ready to kickstart your career? You will be responsible for supporting our National Home Claims Assessing team to deliver a Best in Class Claims experience for our internal claims team, business partners and customers. This role will suit a team member with Trade, Assessing and Leader experience where you have provided coaching, technical support, facilitation and have a strong background in Claims. You will be a team player who can work autonomously and plan their workloads with minimal direction, as well as working in a team environment supporting your peers where required to achieve team goals.
Here's what you’ll do:
- Contribute to continuous development and uplift of capabilities across Assessing and Supply Chain
- Deliver professional and brilliant service when interacting with internal and external Assessors, Building Coordinators, Supply Chain, and other stakeholders in line with Suncorp’s excellence standards and principles
- Provide relevant technical advice that balances customer needs with business outcomes
- Develop plans and materials to deliver tailored workshops, coaching and training programs that drive consistency, best in class and a brilliant customer experience
- Provide technical and operational business support where required on projects as an Assessing SME, including feedback on proposed technical changes, PDS changes and process change
- Support Onboarding and facilitating induction training, including high support for new recruits
- Regularly review and communicate business practices ensuring national consistency, governance and process standards are met
- Proactive risk management and compliance with industry standards
Here's what you’ll bring:
- Claims insurance experience and/or Claims Assessing experience
- Experience within the Building trade (desired)
- Strong ability to interpret policies and to determine the correct policy response
- Capability to use different technology/systems
- Highly developed organisational and time management skills
- Proven performer in customer service roles
- Skilled in analysis, problem solving, decision making and negotiation skills
- Strong coaching and mentoring skills
- Established stakeholder and relationship management
What we can offer you:
- Company Car
- Hybrid work location – WFH, On Road and Office (CBD location)
- Supportive Team: Join a collaborative team that drives us forward, with colleagues and Leaders who will support you along the way.
- Attractive Discounts: Unlock substantial savings on retail, banking, and insurance products across our brands (including Suncorp, AAMI, Shannons, Apia and GIO).
- Community Impact: Make a difference through donation matching and volunteer leave.
- Prioritise Well-being: Benefit from our comprehensive employee assistance program and dedicated employee council.
Check out our full list of benefits on our Employee Benefits page. Your brighter future starts here.
About Us:
Join the Suncorp Group family, where innovation meets excellence. We're not just a team; we're a driving force in insurance and beyond. Named Large General Insurance Company of the Year, we're all about simplicity, peace of mind, community support and a great team orientated working environment. Your career's acceleration is fuelled by our customer-obsession and unwavering support at every turn.