User Researchers

Description:

Job Title: User Researchers

This role is a full-time opportunity to join the Local Peoples team permanently , with your first project supporting the Department of Health and Aged Care’s Human-Centred Design (HCD) team . Local Peoples is a preferred partner for the Australian Federal Governments Department of Health and Aged Care’s Human Centred Design (HCD) Centre of Excellence (CoE). Beyond this project, you would be contributing to impactful co-design projects that improve services, policies, and products for communities across Australia.

About the first project:

The project aims to support the transition and implementation of the New Aged Care Act (NACA) by conducting key user research initiatives . The research will ensure that the Act’s implementation is user-centred, aligning with the needs of stakeholders and end-users researching across systems, services and policy.

Key Responsibilities:

• Manage user research scoping, planning, and preparations, including developing research plans and discussion guides.

• Conduct desktop or secondary research to inform project insights.

• Oversee the research participant recruitment process, engaging with businesses and research panels.

• Conduct and facilitate user research interviews.

• Analyze and synthesize research data into actionable insights and findings.

• Develop and manage user research reports, artefacts, and resources.

• Communicate research insights effectively to various stakeholder groups using storytelling techniques.

• Plan and coordinate stakeholder workshops and user research sessions.

• Foster productive working relationships with internal and external stakeholders.

• Support research operations activities and broader program objectives.

• Coordinate and provide support for program activities.

Skills & Experience:

• Proven experience (minimum 3 years) in Human-Centred Design (HCD) with a strong focus on User Research.

• Ability to work across multiple project types, including communication, research, change, and strategy.

• Strong adaptability in fast-paced, evolving environments.

• Excellent stakeholder management, facilitation, and interpersonal communication skills.

• Proactive problem-solving mindset with a self-starter attitude.

• Knowledge of HCD principles and methodologies.

• Experience working in a multidisciplinary team (MDT).

• Basic service design skills, such as journey mapping.

• Proficiency in tools like Miro, Figma, and Dovetail.

• Ability to contribute to program documentation, including reports, presentations, and talking points.

• Residency & Clearance:

  • Must be an Australian citizen
  • Hold a current Baseline Clearance or be able to obtain one

  Who are Local Peoples?

  Local Peoples is a strategic research and design studio based in Melbourne and Canberra.

  Our mission is to design healthy, resilient and resourceful communities. We are proud to be a certified B-Corporation with a strong focus on our social, environmental and economic impact.

  We work across brand and digital design, place and experience design,, content and community engagement. Our key partners include state and local government, social enterprises, universities and large commercial organisations. All are experiencing complex challenges right now and we believe that design research, thinking and delivery can help to solve these challenges and make positive change for people and the planet.

  We produce www.mattersjournal.com, a publication and community of 100K+, which focuses on design-led social innovation and impact.
  

  Why join Local Peoples?
  

  • Representative and inclusive - we are dedicated to building an inclusive and accessible workplace for people from diverse backgrounds

  • Impact driven - work towards achieving real impact for people and the environment

  • Fantastic culture - driven by a welcoming, supportive and collaborative team environment

  • Professional support for design excellence - benefit from being a part of one of Australia’s fastest growing design and delivery communities

  • Flexible working arrangements - including the ability to work remotely

  • Market rate salaries - attractive remuneration packages in line with the market rate

  • Flexible employment types - including the preference for permanent, but will consider contracting

  
  

  Local Peoples proudly supports the LGBTQ+ community, neurodiverse individuals, and First Nations people. We are committed to creating inclusive spaces where everyone, regardless of their identity, feels valued and respected. Together, we strive for equality and a positive future for all.

  
  Local Peoples works, creates, and plays on the lands of the Wurundjeri, Bunurong, and Wathaurong peoples of the Kulin Nation, land which has never been ceded. We thank them for caring for this land for over 40,000 years and recognize and pay our deepest respect to Elders past, present, and emerging. This always was and always will be Aboriginal land