Description:
Blackwoods is committed to providing exceptional service to all customers at all times. We value effective communication and sustainable solutions to meet our customers' needs.
As a Customer Care Consultant, you will embrace Blackwoods' values and engage with customers through emails and phone calls, ensuring each interaction is handled efficiently and within guidelines. You will also manage administrative tasks related to customer service.
Your key responsibilities:
- Handle all sales/service inquiries via inbound calls and emails, striving for first-contact resolution and total customer satisfaction
- Identify and assess customer requirements, select appropriate product/service mix, and discuss solutions with customers, including price, stock availability, and delivery time
- Maintain availability for inbound calls/emails, manage leave and absences, and respond to high call volumes by accepting overflow calls
- Follow up on outstanding calls to ensure customer satisfaction and action backorders to meet delivery expectations
- Ensure customer complaints and queries are resolved, process credits, release EDI exceptions, and comply with legal and ethical standards while seeking process improvements
What you will bring to the team:
- Proven experience in customer service, with a bonus if you have knowledge of industrial supply or trade.
- Outstanding communication skills that make every interaction a positive one.
- A proactive problem-solver who loves tackling challenges head-on.
- A true team player who thrives in a collaborative environment.
- Driven by a passion for delivering exceptional service and exceeding customer expectations.
Why Our Team Enjoys Being Part of Blackwoods:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Discount membership card for Kmart, Bunnings, Officeworks & OnePass
- Successful Refer-A-Friend program – earn up to $2,000 per referral
- Opportunity to contribute to organizational success through process optimization and workforce efficiency
- Collaborative and supportive work environment with opportunities for professional growth
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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