Description:
Policelink is a large non-urgent contact centre that provides service to the Queensland community. We are staffed by Client Service Officers, Team Leaders, Police Officers and a range of corporate staff who all contribute to the delivery of service to the Queensland community and Queensland Police Service.The work environment is a purpose-built facility located in the North Brisbane suburbs at Zillmere. The building incorporates large open spaces, training rooms, an onsite caf￩, and secure car parking for all staff. The centre is a convenient two-minute walk from the Zillmere Railway Station.
Your Key Accountabilities
The core capability requirements for this role are:
- Co-ordinate, improve and support efficient and effective IT systems and business analysis for the business unit.
- Develop and support change management process for new and enhanced processes and IT systems including supporting other areas of the business unit in this process.
- Provide advice, guidance and high-level business analysis services to determine business requirements within legislative, contemporary IT and customer experience frameworks
- Adhere to Queensland Police Service Information Technology policies, procedures, standards and practices including legislation, security, documentation and version control management
- Provide advice to management on process improvement, IT and associated issues and initiatives, including innovation, contemporary solutions, risk identification and management.
- Analyse, document, develop, test, deliver, implement and review new and innovative solutions to meet the business requirements of stakeholders
- Engage with operations/QPS Business stakeholders to ensure that IT systems are providing effective and efficient platforms, processes and procedures to ensure achievement of business unit operational goals.
- Work as a team member providing a challenging, innovative, equitable, ethical and safe work environment which embraces dedication, commitment, efficacy, conducive work environment, professional growth and continuous improvement.
Role Requirements:
- Applicants are advised that this role is exposed to material (written, visual and audio) of a graphic, confidential and sensitive nature.
Occupational group Administration
11 Mar 2025;
from:
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