Description:
Join Prestige Inhome Care as an After Hours Client Coordinator!ABOUT US
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.
ABOUT THE ROLE
As an After Hours Client Coordinator, you will be the first point of contact for client and carer enquiries after hours. You will manage urgent scheduling needs, coordinate carers to ensure seamless service delivery, and provide outstanding customer service to clients and their families.
There are 2 positions available:
Role 1: Sunday to Thursday, 20 hours per week .
- Mix of morning and evening shifts, with a focus on midweek coverage.
- Ideal for someone who prefers early starts and split shifts.
Role 2: Friday to Sunday, 17.5 hours pw
- Focused on weekend coverage with full-day shifts.
- Ideal for someone who prefers longer weekend shifts with fewer days worked.
Key Responsibilities:
- Schedule and coordinate carers to meet client needs, ensuring timely and appropriate matches.
- Manage after-hours enquiries , including urgent care requests, shift replacements, and incident triaging.
- Provide outstanding customer service to clients, families, and carers via phone and email.
- Ensure compliance with industry standards and internal policies.
- Collaborate with internal teams to continuously improve service delivery.
- Handle rostering changes and scheduling updates to optimise care solutions
- Strong experience in customer service or client coordination, ideally within the healthcare or home care sector.
- Ability to work efficiently under pressure in a fast-paced, reactive environment.
- Excellent communication skills, with a professional and compassionate phone manner.
- Strong problem-solving abilities and the capacity to make sound decisions in urgent situations.
- High-level organisational and time management skills.
- Experience using rostering systems (The Lookout Way or Procura preferred) or the ability to quickly learn new software.
We are thrilled that Prestige Inhome Care has been recognised as one of the AFR BOSS Best Places to Work in 2024! This acknowledges our commitment to fostering a workplace where everyone feels supported and empowered.
From our dedicated carers to our passionate office staff, every team member plays an important role in delivering exceptional care and support to our clients and their families. This recognition from AFR reaffirms our belief that when employees feel valued and respected, they can truly thrive personally and professionally.
There are many other benefits of working at Prestige, including:
- Work Flexibility : Enjoy hybrid or remote working arrangements.
- Work From Anywhere: For up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc)
- Your Birthday Off : Take your birthday off each year because it should be celebrated.
- A Warm Welcome: Experience a tailored onboarding with Personalised Induction Plans.
- Grow and Learn : Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave. Participate in regular development programs such as the Prestige Mentoring Program, the 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat.
- Give Back : Access One paid Volunteer Day to make a meaningful impact in your community.
- Celebrate: Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more.
- Support When You Need It : Access our Employee Assistance Program (EAP) for confidential counselling and support.
Join us and be part of a team that values client focus, kindness, joy, trust, and agility. Apply now and let's make a difference together!
We are committed to respond to every applicant!
If you do not receive a response within a week of submitting your application, please email careers@prestigeinhomecare.com.au or call Jason on 1300 10 30 10
At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive. If you need support to participate in our application process, please reach out to us by calling 1300 10 30 10 or email careers@prestigeinhomecare.com.au
12 Mar 2025;
from:
uworkin.com