Description:
The CompanyJoin a passionate and innovative team dedicated to delivering high-quality haircare products to customers worldwide. We are recruiting for a dynamic and growing brand that values bold thinking, collaboration, and a commitment to excellence. The team thrives on creating exceptional customer experiences and fostering a culture of trust, accountability, and respect.
The Role
We are looking for a dedicated eCommerce Customer Service Coordinator to be the first point of contact for our client's online customers. This role is essential in ensuring a seamless shopping experience, from handling enquiries to processing orders and resolving customer concerns. Your ability to provide exceptional service and build strong customer relationships will be key to your success.
Key responsibilities include:
- Managing customer enquiries via email, chat, and phone
- Processing orders, tracking shipments, and handling returns and exchanges
- Providing expert product advice and recommendations
- Troubleshooting and resolving customer concerns efficiently
- Assisting with maintaining product listings and website content
- Gathering customer feedback to improve processes
- Collaborating with marketing, sales, and logistics teams to enhance customer service
We are seeking a proactive and customer-focused individual with a passion for delivering exceptional service. To succeed in this role, you should have:
- A strong customer-first mindset with a commitment to providing excellent service
- Exceptional communication skills, both written and verbal
- Strong problem-solving abilities with a solutions-driven approach
- Experience with eCommerce platforms, CRM systems, and Microsoft Office
- Excellent organisational skills with a keen eye for detail
- A collaborative and team-oriented attitude
- Previous experience in an eCommerce customer service role
- Familiarity with Shopify, Amazon or similar platform
We look forward to receiving your application!
13 Mar 2025;
from:
uworkin.com