Description:
The Opportunity
This is a 12-month maternity cover position, with the potential for a 6-month extension. You will have ownership of a portfolio of clients and be responsible for all associated duties. Tailored for individuals with a sharp eye for detail, adept at fostering connections, and genuinely committed to delivering exceptional customer service, you will play a vital role in overseeing the review and seamless flow of information back to our valued customers.
The role is an exciting opportunity, you’ll be immersed in a variety of tasks that keep each day fresh and rewarding. There’s a strong sense of autonomy, allowing you to take ownership of your work, but you’ll also have the full support of your team. Expect a social, dynamic environment where you’ll feel a true sense of achievement as you contribute to the success of your clients and the team.
About You
This role is perfect for individuals who thrive in a fast-paced, organised environment. While experience in financial services is a plus, it’s not required—this position offers a fantastic entry point for those eager to learn. With structured, documented, and supportive training, you’ll be equipped to collaborate with some of the country’s leading brands, all while gaining valuable experience in a dynamic industry.
The core hours are between 9:00am – 5:00pm.
Your responsibilities:
- For your designated portfolio you will be required to:
- Co-ordinate our field agents to ensure files are actioned within internal and external guidelines and procedures and in accordance with relevant legislation;
- Utilise our in house file management database to enter client instructions, update progress of files and generate reports and invoices;
- Liaise with clients and field agents via telephone and email;
- Provide exemplary customer service to our clients and achieve the best possible outcomes;
- Provide support to other department staff as required;
- Strictly observe confidentiality and at all times, comply with the company’s Privacy Policy and other privacy related policies and procedures.
Skills and Experience:
- 2 years’ experience within a fast paced administrative environment (medical, legal, construction, etc.);
- Experience in delivering work with a high attention to detail;
- Outstanding client service and communication skills (written & verbal);
- An ability to manage your own time;
- An ability to deal sensitively and professionally with clients and third parties; and
- Professional, positive and ethical attitude.
Benefits
- Regular hours of 9:00am – 5:00pm
- An attractive salary package
- Hybrid work after training (6 months)
- Be trusted to take ownership of your suite of duties
- Supportive and high performing team environment
- Continuous, structured, documented hands-on training
- Career development opportunities across other divisions within the Risk and Security business
About Us :
Risk & Security Management is Australia’s most trusted provider of end-to-end receivables and risk management services, delivering innovative solutions and expert advice to clients across multiple industry sectors.
As one of the country’s leading service providers to the financial services, insurance, and legal sectors, we work on behalf of these organisations to offer a range of services that protect their financial interests.
If you’re interested in joining a team that values integrity, collaboration, growth, accountability, and a thriving work environment, we would love to hear from you!
Act with integrity | Better Together | Leap, Grow, Excel | Own it & Make it Happen | Thrive!