Description:
Join Davidson – Brisbane’s Premier Recruitment Agency with Over 30 Years of Excellence!
Davidson is not just one of the longest-standing recruitment agencies in Brisbane – we’re a dynamic, forward-thinking workplace that’s been at the forefront of the recruitment industry for over 30 years. We pride ourselves on our vibrant culture, where flexibility, work-life balance, and team spirit are more than just buzzwords – they’re how we do business every day. At Davidson, we’re all about creating exceptional experiences for our clients, candidates, and team members alike.
About the Role
As a Candidate Experience Consultant, you’ll be the face of Davidson for our candidates, delivering outstanding customer service while upholding our brand’s reputation. This role is all about creating a seamless and positive journey for candidates, building a professional profile known for excellence, and collaborating with Recruitment Consultants to share best practices across the board.
Key Responsibilities
- Design and implement strategies to elevate the candidate experience, ensuring every interaction leaves a lasting impression.
- Champion the Davidson brand, making sure all candidate interactions reflect our values and reputation.
- Collaborate closely with Recruitment Consultants, sharing insights and best practices to ensure consistency and excellence across the organization.
- Build and nurture strong relationships with candidates, creating a network of satisfied and engaged individuals.
- Continuously refine candidate experience processes for maximum efficiency and effectiveness.
- Stay ahead of industry trends in customer experience to maintain a competitive edge.
- Provide regular reports on candidate experience metrics, using feedback to drive continuous improvement.
- Ensure clear, consistent, and timely communication with candidates throughout the hiring process.
- Monitor and report on key metrics like satisfaction scores and time-to-hire.
- Leverage technology and tools, from applicant tracking systems to virtual interviewing platforms, to enhance the candidate journey.
The Ideal Candidate
- Proven track record in improving candidate experience and implementing process improvements.
- Experience with recruitment technologies and tools, such as ATS and CRM systems.
- Strategic thinker with the ability to develop and execute strategies that enhance the candidate experience.
- Strong analytical skills to drive improvements based on feedback, metrics, and process evaluations.
- Excellent verbal and written communication skills for engaging with candidates and stakeholders.
- Interpersonal savvy to build relationships with candidates, recruiters, and hiring managers.
- Deep understanding of candidate needs and expectations, with a focus on delivering a positive experience.
- Strong problem-solving skills to address challenges and enhance the candidate journey.
- An understanding of diverse candidate backgrounds and a commitment to creating an inclusive hiring process.
- IT proficiency, including Microsoft Word, Excel, and Outlook.
- A can-do attitude with a passion for learning and growth.
What We Offer
- A competitive remuneration package that reflects the value of your expertise.
- A supportive environment that empowers you to thrive, with autonomy and accountability to shape your success.
- Salary sacrifice options to maximize your earnings.
- A workplace where everyone’s voice is heard, and innovation and new ideas are actively encouraged.
At Davidson, we know that diversity drives success. We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander communities, LGBTIQ individuals, and those from culturally diverse backgrounds. Ready to make a difference? Click the link to apply with your current resume and cover letter.