Description:
About us
aXcelerate is a leading SaaS provider, with our Student and Learning Management System powering millions of learners’ course and competency records nationwide. As an industry leader, we’re on an exciting growth journey, transforming the way training providers and employers manage and support their learners.
Recognised as a Great Place to Work for two years running, we have a culture where people feel valued and supported to thrive. With ambitious growth plans and countless opportunities to develop your career, there’s never been a better time to join our team and help us shape the future of education technology.
The opportunity
This role, based in the Professional Services department, offers you the opportunity to lead and inspire a dynamic team of Software Trainers and Technical Specialists. As the Team Lead (Customer Onboarding) , you’ll play a key role in motivating your team to deliver exceptional onboarding, training, and technical services, empowering our customers to succeed and thrive with our solutions.
Responsibilities
- Lead and inspire your team to deliver outstanding service while fostering a high-performing and collaborative culture.
- Work alongside your team to tackle internal and external escalations, ensuring fast, effective solutions that keep everyone happy.
- Define and track success metrics to keep a pulse on team performance and customer satisfaction, making data-driven decisions that create impact.
- Be a pro communicator with customers , setting the gold standard for a customer-first approach that builds trust and sets the stage for success.
- Streamline workflows by developing smarter processes that boost efficiency and empower your team to do their best work.
- Invest in your team’s growth by supporting upskilling opportunities and creating an environment where learning and development thrive.
About You
- Experience : Experience in a leadership role within a SaaS or technology company, focusing on implementation, onboarding, or customer success.
- Technical Knowledge : Strong understanding of data migration processes, SaaS platforms, and software implementation methodologies.
- Leadership Skills : Proven ability to lead and motivate high-performing teams, with a track record of driving successful project outcomes.
- Customer Focus : Deep commitment to customer success, with experience in managing complex customer relationships and delivering high levels of customer satisfaction.
- Communication : Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
- Education : Bachelor’s degree in a related field (e.g., Information Technology, Business Management) or equivalent experience.
What we offer
- A central location, close to public transport, cafes and shops, with free on-site parking available.
- A vibrant, supportive and team-oriented culture, with regular team activities and social events.
- Opportunities for flexible and hybrid working.
- A focus on professional development and learning, with access to our LMS, external and internal training opportunities and your own personal annual PD budget.
- Access for you and your family to an Employee Assistance Program and resources.
- Cashback offers and discounts on popular brands through our Employment Hero app.
- Opportunities for career development with well defined career pathways across the business.
- Proud members of Women in Technology with access to networking events, professional development opportunities and resources.
How to apply
Please submit an up-to-date resume (PDF version preferred) which outlines your suitability for the role.
We’re looking for individuals who resonate with our values – H.E.A.R.T.: Honesty, Empathy, Acceptance, Respect, and Trust, whilst also bringing a unique perspective to their work.
We are committed to promoting diversity in the workplace and encourage people from all backgrounds to apply.
If you require any reasonable adjustments during the application process, please let us know by emailing careers@axcelerate.com