Description:
We Offer:At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless.
By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further.
The Position:
The eComm & Digital SME drives the overall digitalization strategy including self-serve offering to customers (and uptake) and feed CEN functions with requirements for future development. This includes support to Area on the customer onboarding journey to the self-service features and channels. Also ensures customer data quality and compliance in Customer Master Data (CMD) platform as the single source of truth to be consumed across all entities within APMM Group.
Please note this is a fixed term contract for a 6-month period.
Job Description:
- In conjunction with Area CX, organize and deploy digitalization/self-service strategy in the area including the definition or target customers and delivery mechanisms (Workshops, Campaigns, etc )
- Own the pipeline visibility across Digital product (Web, App, EDI, etc )
- Flag and drive actions on Digital outliers and ensure actions are taken by respective CX teams.
- Support CX teams with training and capability building across our Digital offering.
- Feed relevant CEN stakeholders with requirements and feedback around our Digital Solutions.
- Act as Local Anchor for Digital related deployments ( eg , SSIB, E Payments, etc )
- Support local enquiries related to any customer master data activities or challenges
- Handle exceptions according to business rules and CMD SOPs
- Maintains top-notch data quality in CMD and ensures data compliance with global, region, and country standard
- Analyse and identify areas of improvement, and support implementation of changes/improvements in CMD
Job Requirements:
- Excellent understanding and focus on Customer Experience
- “Digital driven” with focus on customer solutions.
- Strong influencing skills
- Strong capabilities to articulate value of different Digital Solutions.
- Result driven combined with the ability to achieve results through people.
- Anticipating and providing digital and technological support to customer needs; giving high priority on end-to-end customer experience.
- Experience in working with documents like IOPs/QRGs capable to create such, adhere and self-train based on.
Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.
#LI-DNI
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .