Description:
Job Description:McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as "Macca's", we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner time and time again, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.
Could you be our next Head of Business Insights?
At Macca’s we are on an exciting journey to re-imagine how insights are used within our business - to support better decision making and create better experiences for our customers, team and licensees. We have a unique opportunity for a Head of Business Insights who will take on ownership of our core analytics capability which is key contributor to the success of our vision.
This role will be responsible for developing and leading next generation analytics, data development and our insights strategy in partnership with our business teams, IT, global teams and third-party suppliers. The right person for this role will have extensive experience in the development of and implementation of insights at scale in a way manner that unlocks tangible customer and business value.
Are you a strategic data leader ready to drive commercial impact? Apply today!
What can you expect on a day-to-day basis?
- Leading the development and execution of our business analytics roadmap that empowers the business with the right information
- Leading and motivating the team of date engineers, analysts and scientists, creating a data driven culture that encourages motivation, experimentation and measurable business impact
- Developing compelling business insights that drives action towards our Australian market strategy through opportunity identification & quantification
- Sophisticated collation of data from new and existing sources
- Ownership of core analytics capabilities, which may include Business Forecasting, Customer Insights (e.g. 3P market data, loyalty insights), Measurement (e.g. Test & Learn, Campaign Performance), Self-service platforms and tools (e.g. PowerBI)
- Managing evolving data & analytics needs for the business including data governance & tools and continuous improvement initiatives
- Partnering with IT and digital team to ensure effective data management and customer segmentation
- Representing market on global Business Insights Council and partnering with Global teams on initiatives to harmonise insights globally
Your keys to success:
You will be highly analytical and have exposure to a variety of analytical, data science and data engineering methodologies. Your ability to proactively identify opportunities and flex between long term strategic thinking and short-term support will help drive our overall business analytical capabilities and guide the business towards future growth. The successful candidate will also:
- Have prior experience in a fast-moving consumer environment essential (e.g. retail, FMCG or QSR)
- Have a Bachelor's degree in Math, Statistics, Computer Science, Finance, or equivalent practical experience
- Be a highly motivated strategic thinker who sees the big picture and can deliver commercial returns.
- Be a clear and concise communicator, able to simplify the complex and help all stakeholders understand important information.
- Have experience in business intelligence or analytics, analysing data through statistical, quantitative modelling/forecasting methods
- Have cross industry analytics experience with a track record in delivering tangible business results
- Have demonstrated experience in Agile and Product Centric delivery practices
- Have experience in working with large datasets and solving business issues to drive results
- Have experience with Cloud Platforms, particularly AWS Redshift Platform highly regarded
Relish in the Macca’s difference when you join the Golden Arches:
- Competitive Remuneration Package. We offer a total reward package of base salary, health care, long-term incentive share program and a target incentive bonus plan.
- 5 Weeks of Annual Leave. Switch off and recharge or explore your passions outside of work with an additional week of annual leave each calendar year.
- Highly Flexible Work Environment. Our teams have embraced a hybrid working model, balancing working remotely and connecting in the office to support our people and how they best add value.
- Birthday & Volunteer Leave. Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about.
- Ongoing Professional Development. We are committed to developing our people by investing in leadership programs and a world class learning and development offering that propel you to achieve your career goals.
- Macca’s Staff Discount & Retail Discounts. Enjoy discounted Macca’s at any restaurant across Australia and access to hundreds of retail discounts.
- Access To Our 24/7 Wellbeing Partner (Sonder) For You & Your Immediate Family. Using the Sonder app, access free and confidential safety, medical and mental health support via chat or phone with accredited professionals.
- A Fun & Vibrant Culture. I mmerse yourself in local and Macca’s only events and experiences from day one of working with us.
As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, ethnicities, cultures and experiences. We strive to make every moment through the recruitment process a feel-good moment for everyone. Let us know if we can provide any reasonable accommodations to enable you to participate in the job application and interview process, if you'd like to note your pronouns or have suggestions for how we can improve in this space.