Description:
About the RoleThe position requires demonstrated experience in complex front-line response/enquiries management in a government or law enforcement context and the ability to communicate effectively and sensitively with a diversity of people including vulnerable members of the community. Expertise with case management systems is highly desirable and experience working in a State or Commonwealth Government jurisdiction would be well regarded.If this interests you and you are looking for a full time or part time opportunity where you work at least three (3) days per week, please apply.The Enquiries Officer triages incoming contacts with Integrity Oversight Victoria and considers any welfare-related or other risks for the organisation. They provide information about our role, refer people to more appropriate agencies when appropriate, seek further information from a person before a matter may be accepted as a complaint and progress enquiries to closure if there is no role for us.
The Enquiries Officer ensures the enquiries are registered and kept updated in our case management system and provides administrative and operational support to the broader complaints team including registering incoming complaints in the case management system and managing the Complaints team's mailbox
How to applyApplications should include a:resumecovering letter outlining your interest in the position andsuccinct response to the Key Selection Criteria of no more than two pages in total.Closing date for applications is 11.59pm, Thursday, 27 March 2025. VPS employees are strongly encouraged to apply for this position via the Jobs and Skills Exchange portal.
Employment of successful candidates will be subject to:Reference checks, completion of a pre-employment misconduct screening declaration and consent form, and a pre-employment criminal record check.Undertaking an oath or affirmation as prescribed in Section 30 of the Integrity Oversight Victoria Act 2011.A Negative Vetting 1 security clearance is mandatory and will be required to be obtained once engaged and maintained for the duration of employment with Integrity Oversight Victoria.
14 Mar 2025;
from:
uworkin.com