Supporter Services Team Member (Casual)

Description:

Surf Life Saving Australia (SLSA) exists to save lives, create great Australians, and build better communities. As one of Australia's most respected community organisations and a world leader in lifesaving, coastal public safety, rescue, and education services, SLSA provides many ways to get involved as a volunteer or employee.

With over 180,000 members and 315 affiliated Surf Life Saving Clubs, we represent the largest volunteer movement of its kind in Australia, and the world.

The Brisbane based Surf Life Saving Foundation is the national fundraising body for Surf Life Saving in Australia. We rely heavily on the support of the community to continue to provide this vital service that help keep our beaches safe and protect our Australian way of life. We are a unique not-for-profit, community cause that exists through community donations, fundraising, corporate sponsorship and government grants.

Reporting to the Supporter Services Manager, the role is to provide comprehensive sales and customer service support to contribute towards revenue generation for various business units - through proficient utilization of databases, effective communication, and proactive engagement. Our employees embrace our company values through our behaviours. We act with honesty, and we strive for excellence whilst working collaboratively. The values we hold transfer through to our customer interactions, work colleges and the wider community.

Key Tasks and responsibilities of a Supporter Services Team Member:

• Utilise the database proficiently to establish, update and maintain supporter records

• Perform essential administrative tasks and maintain accurate information

• Engage in both outbound and inbound call activities

• Identify opportunities for upselling and cross-selling

• Proactively driving inbound and outbound membership retention and decline recovery

• Exhibit the upmost commitment to customer service excellence, fostering positive interactions with supporters and various stakeholders through a professional and courteous phone manner

• Positively participate in training or workshops to upskill and improve customer service techniques and complaints handling techniques

• Positively participate in system/technology training or any form of training to assist you in your role, and proactively seek assistance if further information, training or support is required

• Positively adopt new technology or new or amended processes/procedures that assist the organisation with improved customer service efficiency and effectiveness

• Positively assist with donor and lottery campaigns and supporter surveys to grow support for Surf Life Saving

General tasks/responsibilities:

• Strictly adhere to all established policies and procedures

• Assist the organisation with mail tasks as requested by the Manager/Supervisor

• Fulfil any additional tasks reasonably requested by the Manager/Supervisor

Ideally applicants will:

• Be proficient in Microsoft Office suite applications
• Demonstrate strong written and verbal communication skills with excellent interpersonal abilities
• Exhibit attention to detail with high-level data processing skills
• Displays a professional telephone manner and exceptional communication skills
• Be capable of effectively prioritising tasks
• Be committed to providing outstanding customer service
• Be punctual and reliable
• Be organised, efficient and have the ability to multitask

What SLSA Offer you:

• Flexible work arrangements and a healthy work-life balance
• A supportive and inclusive work environment where your contributions are valued
• Competitive salary and opportunities for career development and advancement

Ready to Make a Difference?

If you're ready to join a dynamic team and contribute to SLSA, we want to hear from you! Apply now and be part of our mission to save lives and keep our beaches safe.

Eligibility

Please note that only applicants with the eligibility to work in Australia will be considered for this role. To be successful, you must hold Australian Working Rights or Australian Citizenship.

Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace. SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities.

SLSA ensures a commitment to safeguarding children and young people.

All candidates will be required to undertake a working with children check before commencing work with SLSA.

SLSA provides workplace adjustments for people with a disability.

SLSA reserve the right not to proceed with any appointment.

SLSA re serves the right to interview candidates or fill the position prior to the closing date if a suitable applicant is found.