IT Support Engineer

Description:

The Company

Hypersonix is Australia’s leading aerospace engineering, design and build company, specialising in hypersonic technology and scramjet engines. It is an exciting time to join our team, as we are at the forefront of commercialising hypersonic flight. With a vision to be the world leader in sustainable hypersonic flight technology, Hypersonix is soaring into the global aerospace and satellite launch markets.

The Role

Responsibilities

This position will work closely with the ICT Business Systems Manager to provide Level 1/2 technical assistance and support, ensuring the smooth operation of Hypersonix information systems and end-user computing environments. The position will ensure compliance and uptime of all steady-state IT services while also working on multiple projects that deliver positive compliance outcomes for the business. Responsibilities include:

• Ensure availability of corporate devices and infrastructure, including laptops, printers, networks, and video conferencing equipment.
• Follow change control and escalation procedures ensuring high levels of performance and accurate reporting.
• Work closely with the IT Manager and vendors to execute IT projects, including system upgrades, software implementations, and process improvements.
• Report critical incidents promptly.
• Execute BAU service delivery, ensuring appropriate policies, procedures, and compliance requirements are in place and met.
• Ensure all risks are identified and added to the risk register.
• Proactively onboard new starters to ensure workstations and accounts are provisioned in a timely manner.
• Execute the termination process for leavers, including collection of hardware.
• Provide onsite support for end-user devices including laptops, and BYOD mobile devices.
• Contribute to the development of technical guides and documentation for end users and compliance.
• Apply Hypersonix Backup & Restore policy and Patch Management policy to ensure the confidentiality, integrity, and availability of data.
• Support delivery of key technology projects such as infrastructure enhancements, network upgrades, hardware refreshes, and cybersecurity related changes.
• Support delivery of compliance projects
• Identify continuous improvement opportunities to improve the end-user experience, while enabling efficiency and effectiveness of the business using innovative solution design thinking.
  
  

The Person

Required

The pace of change, growth and progress at Hypersonix can be at hypersonic pace! To succeed on our team, you must be open and receptive to change, have a ‘can-do’ attitude, be adaptable to shifting priorities, and thrive in a fast paced, challenging environment. Comfort with a degree of ambiguity is also required for this role. To be successful in this role you will need:

• Previous IT Support experience (ideally 2 to 3 years) in a managed service environment, including troubleshooting and resolving complex technical issues while providing exceptional customer service
• Experience working in an IT environment compliant to ISO 27001 or PCI DSS desirable.
• Excellent communication and interpersonal skills, consistently demonstrated via all engagement channels; phone, email, and face to face, as well as a team-focused mentality with a proven ability to collaborate effectively with diverse stakeholders
• Ability to work in a flexible, fast moving and dynamic environment with some level of ambiguity, and confidence to clarify business needs and identify opportunities
• Ability to manage competing priorities and deliver multiple projects simultaneously
• Windows 11 Desktop and Windows Server 2022 environments
• MS 365 suite (includes SharePoint, Teams, OneDrive, Exchange)
• MS Entra ID device and user administration
• MS Intune device management including compliance, app packaging, and policy deployment
• In-depth knowledge of best practice networking concepts including VLANs, IPS, Wireshark, VPCs, encryption methods, and network segmentation
• Strong understanding of information security principles, technologies, and best practices
• CAD workstation technology, including dedicated graphics and multiple monitors
  
  

Supplementary requirements

• Driver's License, preferred.
• Background checks, including Australian National Police clearance check.
• All candidates must have the right to live and work in Australia on a permanent basis, to be considered for this role.
  
  

Whilst we pride ourselves on being a flexible employer with work from home as required, this role is an office-based role and is not available on a remote basis.

Why Choose Hypersonix?

Hypersonix, moves fast. Creative thinking, a focus on simple, effective solutions that work, makes us unique. Here, you’ll be surrounded by a passionate, dedicated team, that works hard and has fun in the process. You’ll have the opportunity to work beyond traditional roles and enjoy the flexibility to balance your life around work - no clock watching! You will love it here if you believe in achieving the impossible.

Benefits On Offer Include

• Competitive salary
• Flexible working arrangements
• Personal and professional development opportunities
• Free, confidential Employee Assistance Program
  
  

With cutting edge products, revolutionary vision and global partners, our sustainable aerospace technology is set to skyrocket. Click the apply button now to join us and be part of the future of flight!