Description:
Treatment Coordinator
Company: Glenferrie Dental
Location: Level 1, Glenferrie Road, Hawthorn VIC 3122
Position Type: Full-Time
About Glenferrie Dental:
At Glenferrie Dental, we believe that every smile has a story to tell. Our mission is to be the company that gives everyone a reason to smile, every day. We are a Dental Implant and Cosmetic Dental practice with a relentless commitment to providing the best care and service to our patients. Our core values (trust, thoughtfulness, ethics, transparency, value, growth, teamwork, and giving) drive us to create life-changing experiences for our patients.
Job Description:
Are you ready to be part of a team that creates life-changing experiences through exceptional dental care while embodying our core values? Glenferrie Dental is seeking a dynamic and dedicated Treatment Coordinator to join our rapidly growing practice. In this role, you will play a crucial part in ensuring our patients feel valued, informed, and empowered to make the right decisions for their dental health. You don't need prior dental experience – we provide comprehensive training. What we're looking for is someone who embodies our values, is a team player, and is passionate about delivering 5-star customer service.
Key Responsibilities:
Establishing Patient Relationships:
- Engage in pre-visit consultations to establish meaningful relationships with new patients.
- Actively participate in patient consultations to understand their treatment needs and concerns.
Communication and Patient Education:
- Ensure patients fully comprehend their treatment plans and the logistical aspects of their dental care.
- Address objections to proposed treatments with empathy and professionalism.
- Present case fees and financial options to patients to facilitate informed decision-making.
Treatment Plan Presentation:
- Present or co-present treatment plans and obtain consent from patients.
- Educate patients about their dental benefits, eligibility, and payment estimates.
Financial Responsibilities:
- Keep patients informed about their financial obligations.
Consultation Room and Workflow:
- Maintain the consultation room in a neat, orderly, and welcoming manner.
- Contribute to the development and maintenance of streamlined patient care systems.
Patient Engagement and Appreciation:
- Ask satisfied patients for referrals and online testimonials.
- Write or call patients who have had a special impact on our office to express our gratitude for their trust and loyalty.
About You:
If you see yourself as:
- Someone with an enthusiastic and positive attitude.
- Eager to pursue personal and professional growth.
- Committed to providing exceptional service.
- Willing to go above and beyond to create a positive patient experience.
What We Are Looking For:
- A commitment to delivering 5-star customer service.
- An ability to be attentive to patients' wants and needs.
- Warmth and enthusiasm in all patient interactions.
- Effective and clear communication skills.
- A team-centric and team-player mentality.
- Self-motivated, result-focused, and accountable.
- Initiative and a sense of urgency to complete tasks.
- A passion for providing exceptional patient care and service.
If you share our values and vision, we want to hear from you. Join us at Glenferrie Dental and be part of a team that gives everyone a reason to smile every day.
How to Apply:
APPLY NOW by clicking the "Apply" button below. Your journey to creating life-changing experiences in dental care while upholding our core values starts here!