Client Onboarding Manager-Apac

Description:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.
Summary
An ideal Senior Client Onboarding Manager needs to be motivated, results-driven, and can work with client users to lead efficient and successful onboarding campaigns. The Senior Client Onboarding Manager will drive revenue from Supplier Registrations by managing and overseeing Registration Campaign launches and CIA submissions, while using best practices to ensure desired outcomes. They will work directly with client stakeholders, internal project team members, and supplier sales leadership. We are looking for self-starters who are resourceful and have demonstrated a high degree of discipline in their academic and professional pursuits.
Essential Duties And Responsibilities
Set clear expectations with clients and foster two-way communication, establishing Avetta as a trusted partner and expertSupport our clients on-site and in their systems as neededAssist client stakeholders on gathering their supplier list in the appropriate format including all required dataCoordinate the scope, enrichment, prioritization, strategy, and quality assurance of the client’s supplier listCollaborate with clients and Avetta’s Supplier Communications team to draft a co-branded communication plan for both the client’s internal employees and their suppliersCoordinate the communications being sent to the appropriate recipients at the appropriate time from the client and Avetta to drive the intended outcomesAssist client stakeholders in implementing good change management best practices within their business’ policies and proceduresCoordinate with Account Management and Technical Resources when there is an opportunity for integration/automation/API.Disseminate critical client-specific information to internal teamsGenerate and manage Supplier Registration reporting at various levels of our clients’ organization (Company/BU/Region/Site/Submitter) to meet client SLAs, drive efficiency and quality for customers, track progress and outcomes, and strategize on next steps.Train client users on the use of our product features related to supplier registration such as: submissions, reporting, and feedback.Handle customer escalations and maintain regular reporting updatesCollaborate with internal teams to create smooth transition from Client Onboarding Manager (COM) to Client Success Manager (CSM) after launch
Ideal Experience
4-5 years of experience in customer onboarding, or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles.Candidate must display high energy, high passion level, determination, and perseveranceCandidate must display comfort level with working with and committing to aggressive goalsProfessional phone presence and excellent communication skills are required, both written and verbal.Ability to work independently and as part of a teamExcellent time management skillsStrong Decision-making, problem resolution, and creative thinking skillsAble to multi-task the activities with shifting prioritiesExperience with Microsoft Office suite of productsSuccessful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team
Preferred Qualifications
Sales experience is a plus but not required.2+ years of CRM (Salesforce.com) experienceAble to work in a fast-paced, self-directed entrepreneurial environment
Ideal Education & Training
Bachelor’s degreeProject Management certification or training is a plus