Description:
Are you a dedicated professional with a passion for exceptional customer service? Join our vibrant team in Brisbane and the Sunshine Coast, where we provide top-quality products to enhance homes and businesses. We're committed to delivering outstanding client experiences and building strong relationships.
Why You'll Love This Role:
- Stability & Growth: Secure a full-time position with opportunities for career development and growth.
- Established Legacy: Join a company with over 30 years of success and industry leadership, now poised for exciting growth as a result of digital marketing and strategic partnerships.
- Great Hours & Bonuses: Enjoy a balanced work schedule and performance-based bonuses.
- Positive Environment: Be part of a supportive team that values collaboration and creates a fun atmosphere.
- Focus on Client Relations: Emphasis on building and maintaining strong client relationships without the pressure of cold calling.
Key Responsibilities:
- Diary Scheduling: Arrange appointments for sales representatives with both existing clients and new leads to ensure efficient use of their time and maximize opportunities.
- Exceptional Customer Service: Provide high-quality support and assistance to clients, addressing their needs and inquiries with professionalism and empathy.
- Client Follow-Up Engage with existing clients to ensure satisfaction, resolve issues, and schedule appointments, contributing to overall client retention.
- Event Representation: Represent our company at Home and Trade Shows, interacting with potential clients and generating leads by promoting our renowned products and established business.
- KPI Achievement: Work towards key performance indicators (KPIs) related to client satisfaction, appointment scheduling, and service excellence.
- Guidance & Reporting: Report to the Customer Service Coordinator, receive ongoing training and guidance to enhance your skills and support your professional development.
What We’re Looking For:
- Professional & Approachable: Maintain a polished appearance and a friendly, engaging demeanor.
- Excellent Communication: Display outstanding phone and interpersonal skills, with a focus on clear and positive client interactions.
- Client-Focused: Demonstrate a commitment to providing exceptional service and fostering strong client relationships.
- Organized & Efficient: Utilize your solid computer skills to manage client data and interactions effectively, ensuring smooth operations.
- Team Player: Collaborate effectively with sales reps and the office team, contributing to a positive and productive work environment.
What’s in It for You:
- Competitive Pay: Attractive rates with performance-based bonuses.
- Supportive Team: Work with a team that values your contributions and supports your professional growth.
- Trusted Company: Represent a reputable company known for quality products and excellent service.
If you’re passionate about providing exceptional customer service and building meaningful client relationships, we want to hear from you!
Apply now to join our team and make an impact in a supportive and dynamic environment. All applications will be treated confidentially.