Regional Operations Manager

Description:

DHA is seeking an experienced property manager to lead a team of highly skilled Property Managers to deliver high quality service outcomes to all stakeholders Position: Regional Operations Manager Level: Executive Level 1 Salary Range: $118,461 - $144,571 per annum plus 15.4% superannuation Location: Townsville About us Defence Housing Australia (DHA) is a Government Business Enterprise (GBE) responsible for providing housing and related services to Defence members and their families. DHA manages one of Australia’s largest national housing portfolios of approximately 17,500 properties and currently has opportunities for client focussed outcome driven people to join the Property Manager team. About your team The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services. Service Operations maintain the regional offices which serve as the ADF member's first point-of-contact for all housing services including allocations, rent allowance and home maintenance. In addition to managing the incoming member's tenancy, regional office staff members are a valued source of local knowledge on community services and housing market conditions. About the role You will lead, mentor, manage and develop the capability of the regional team to provide high quality services and ensure optimum team performance. You will maintain a strong knowledge of the real estate market and state legislation, evaluate factors including risk, commercial return, maintenance liability and strategic portfolio assessment. You will contribute to business goals by ensuring operational and financial performance targets are met, including; workforce planning, asset management, contractual requirements, key performance indicators (KPIs), and project management outcomes for the Regional Office. You will manage, monitor, and report on all aspects of the regional budget including repairs and maintenance, operating expenditure and resources, promoting a team environment and culture to maximise efficiency and effectiveness for the region’s deliverables. Required Skills: In-depth property management experience and a proven ability to deliver business outcomes.Exceptional communication and negotiation skills, with the ability to build and maintain positive working relationships with both internal and external staff and stakeholders.Engage and lead a team to provide high quality customer service to meet organisation/team objectives and business outcomesStrategic, analytical, problem solving and decision-making skills, together with sound judgement and high attention to detailStrong budget management experience, including managing asset-based decisions in the context of commercial outcomes.Evaluate risk in the context of a complex and changing environment and experience dealing with a range of complex and/or contentious matters
Benefits for working at DHA include: 15.4% superannuationGenerous leave entitlements, including 18 days personal leave and 20 days annual leave per yearWork-life balance and flexible working optionsA combination of field, office and home-based workA positive workplace culture where you can bring your whole self to workOpportunities to broaden your industry knowledge and experienceCareer progression and opportunitiesADF partner employment conditions when posting to a new location
For information on DHA’s Employee Value Proposition, visit our website. How to apply Apply now via ouronline careers sitewith your current resume and a 500-word one page pitch, addressing the requirements of the role.We recommend you read the Australian Public Service Commission’s Cracking the Code guidance on how to write your response. Additionally, you should consider the expected behaviours described in the Australian Public Service Commission’s Integrated Leadership System at this role’s level. For further information on the position, please refer to the Position Description through the online careers site. Any questions? Please contact Darren Powell, Director of Service Operations QLD T: (07) 3355 8847 E: darren.powell@dha.gov.au Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant. Inclusion and Diversity DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees, and carers. RecruitAbility RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Eligibility Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level. Applications close: 11.55pm AEST Sunday, 9 February 2025