Description:
About the Role
In this role, you will inspire and empower your team to achieve sales goals while delivering exceptional customer service to our members. Working directly with the business owners, you will be responsible for developing effective sales strategies, and fostering a supportive community atmosphere. You will be the first point of contact for potential members, guiding them through our offerings and helping them find the perfect membership to achieve their fitness goals.
Main roles include, but are not limited to:
- Meet and exceed individual targets and KPIs
- Lead by example and drive membership sales
- Lead the sales team to achieve individual and team targets and KPIs
- Drive enquiries in the local area and convert leads to meet targets.
- Identify sales and marketing opportunities and Maximise opportunities through marketing initiatives and networking with local organisations and businesses
- Proactively engage with potential members and provide them with a warm and welcoming experience
- Conduct consultations to understand each prospect's unique fitness goals and preferences
- Match prospective members with the most suitable membership packages and club amenities
- Handle inquiries, bookings, and memberships in a professional and efficient manner
- Actively participate in sales campaigns and promotions to drive new member acquisition
- Provide excellent customer service and follow up with members to ensure their satisfaction
- Maintain accurate records and reports on sales activities and member information
- Promote and upgrade members to current in-club promotions and striving to reach KPIs
- Contributing to a positive, supportive environment for women
About You
- HIGHLY motivated and results driven
- Passionate about health and fitness with a strong understanding of membership sales
- Customer focused with a commitment to delivering exceptional customer service
- Organised, proactive and able to manage multiple tasks
- Have a hands-on approach with a positive, can-do attitude
- Have exceptional interpersonal skills and the willingness to learn and take up new tasks
- Must be able to work 2 week nights until 8pm and alternating Saturdays
- Current First Aid/CPR qualification
- Current Blue Card
Skills & Experience
- Outstanding interpersonal skills and the ability to build strong relationships quickly
- Dynamic and creative sales skills: able to identify sales and marketing opportunities
- Comfortable driving enquiries in their local area and converting leads to meet targets
- Proficient in managing inquiries, appointments and memberships
- Strong communication abilities, both verbal and written
- Experience with operating phone systems and managing email correspondence
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Attention to detail and accuracy in maintaining records and client information
- Membership Consultant experience is desirable
- Would suit someone with retail/beauty industry experience as 2IC or Manager
What's in it for you?
A part-time role of approx 30 hours (with the possibility of full time for the right candidate).
A passionate and dynamic team environment where you will enjoy working towards individual and clubs targets.
Be recognized and respected for your achievements and strengths.
An attractive salary and sales incentives, where the earning potential is uncapped!
An empowering, women’s exclusive community where we live and breathe our company values.
Free club membership and access to the club, to combine work with a healthy lifestyle.
Specialized training, on-going coaching and long-term career opportunities.
Fernwood Fitness is built around community. We provide the resources and tools for women to share, grow and take care of one another - and that includes our employees.
The Fernwood Fitness Group has become synonymous with women's health and fitness in Australia, and is renowned for its excellent customer service, premier facilities and special female touches.
With over 70 clubs in every state and territory of Australia, The Fernwood Fitness Group is recognized as the leader in women's health and fitness in Australia - there really is no health and fitness club like a Fernwood Fitness, and women know that.
Our community of members and health and fitness experts is only getting bigger, and we love it.
If you have a strong background in sales, a love for fitness, and a commitment to helping women achieve their health and wellness goals, we want to hear from you! Be a part of a positive and empowering workplace at Fernwood Fitness Carindale, Apply today!