Description:
Administration Team Member – FT/PT
About us:
Interface Technology Orthotics and Prosthetics are trusted providers of high-quality orthotic and prosthetic services in Western Australia. We assess for, prescribe, manufacture, fit and educate clients about customised and custom made Orthotic and Prosthetic devices.
We are seeking the right person to fill a permanent, Part Time or Full-Time position as part of our Administrative Team based at our primary clinic in West Perth. The role will fit someone who enjoys working in a fast-paced, dynamic environment, is eager to learn, enjoys problem-solving, has appropriate initiative and who works well as part of a team, but also manages tasks autonomously.
The role:
We are a very busy, small business and we are looking for an administrative team member who is happy to think on their feet, will work in a collaborative manner and most importantly will make our clients feel welcome and at ease. We work with people who have a variety of physical requirements, it might be a short time we work with someone to help stabilize a broken bone or we might be part of someone’s life-long care plan if they have had an amputation, or living with a neurological condition. Working on our administrative team is a varied role, requiring a broad skill set and someone who is willing to have fun along the way.
General duties overview:
• Work alongside other administration team members to facilitate smooth running of the clinic including appointment scheduling using Cliniko, collecting client information, and ensuring client privacy.
• Answering incoming phone calls and facilitating correspondence for enquiries via email.
• Creating quotes, invoices & processing payments (cash/eftpos/NDIS portal/private health/DVA/insurance claims)
• Assessing client funding paperwork, such as NDIS Plans to establish funding availability and ensuring funding has been assured prior to service provision (This also applies for DVA and insurance claims )
• Assisting arrangement of off-site and regional clinics
• Assist clinicians with their administration work load eg: preparation of NDIS Applications and referrer correspondence
• Assist with stock management, including entering in received items, stock counts, ordering, returns of items
• Facilitate postage outgoing and incoming of deliveries.
• Meeting and greeting clients
Preferable skills and pre-requisites
• Knowledge of NDIS administrative requirements and funding packages
• Previous competent use of several software packages or similar including Xero, Cliniko, Keypay, Employment Hero, Dropbox, Microsoft teams and all Microsoft programs.
• Strong customer service and communication skills – face-to-face, via telephone and in written correspondence with the ability to build rapport with clients and families.
• Previous experience in an allied health or medical administrative role.
• Ability to triage tasks and prioritize accordingly.
• Excellent communication and organizational skills are a must.
• Someone who reflects Our Values:
o Passionate enough to persist, strive, and impress.
o Bold enough to innovate, try, contribute and influence; and
o Humble enough to reflect, listen, learn and improve.
Salary is commensurate with experience and ability to manage all tasks.
If you feel like this fits you and you are ready to work alongside our existing technicians, clinicians, and admin team, email your resume or any queries to Managing Director, Narelle Cook narelle@interfacetechnology.com.au