Agency Compliance Manager

Description:

Role Overview

The Compliance Manager is responsible for ensuring that all Ray White franchisees in Australia, and their real estate agents, property managers and staff, comply with all their legal, regulatory and fiduciary obligations, including:

• pursuant to their agency appointment;
• relevant state and federal laws; and
• their franchise agreement and Ray White’s operations manual, policies and processes.

This is a critical role and will require that the successful applicant conduct training and field audits on our franchises and take steps and implement processes and policies to:

• prevent misleading or deceptive conduct and other anti-competitive activities;
• ensure that agency appointments comply with all legal requirements;
• oversee trust account audits;
• maintain up-to-date licensing and training records; and
• ensure that all activity and commissions/fees charged comply with industry regulations and Ray White’s expectations.

Key Responsibilities

1. Legal and Regulatory Compliance

Monitor and ensure compliance with state/territory based real estate laws (across all Australian jurisdictions)

Implement policies to prevent underquoting and ensure accurate property price representations

Ensure compliance with Australian Consumer Law (ACL) to prevent misleading or deceptive conduct in property transactions

Oversee adherence to fiduciary duties, ensuring agents act in the best interests of clients

1. Agency Agreements and Contracts

Review sales and leasing agency agreements to ensure they comply with contractual and legal requirements

Ensure commission and fees are accurately calculated and do not exceed statutory limits

1. Franchise Audits/Filed Visits (including trust account audits)

Conduct site visits to train franchisees, improve compliance processes and policies and ensure franchisee is compliant with key obligations franchise agreement and operations manual

Ensure trust accounts are managed in accordance with relevant state/territory regulations

Review offices' obligations to lodge annual trust account audit with the regulators

Implement internal controls to prevent mismanagement or fraud within trust accounts

4. Licensing and Training Compliance

Build a network process to maintain agent licenses and log Continuing Professional Development (CPD) requirements

Monitor compliance with state-based licensing laws and oversee renewal processes

Collaborate with Performance team around agent training and compliance.

1. Compliance Monitoring and Investigations

Co-ordinate and lead the complaints handling and customer satisfaction programs for the network

Conduct internal audits and spot checks to identify compliance risks

Investigate potential breaches of legal and fiduciary obligations

Provide compliance reports to senior management, highlighting risks and recommended actions

Key Skills and Experience Required

Real Estate License or Compliance Certification (essential)

Minimum 3 years in compliance, legal, or regulatory roles in the real estate industry

Strong knowledge of real estate laws, trust accounting and consumer protection regulations

Experience conducting internal audits and investigations or ensuring agency compliance with relevant obligations

Ability to build rapport with Ray White members and influence their compliance decision making

Strong knowledge of real estate agency law, Australian consumer laws and fiduciary duties

Ability to interpret and apply real estate laws across all states/territories to daily operations

Attention to detail in reviewing contracts, trust accounts, and fee structures

Strong communication and training skills for educating staff

Ability to manage compliance risks and provide practical solutions.

How to apply

To apply, please submit your resume, together with a one-page statement , or a cover letter, explaining how your skills and experience aligns with the requirements of this position.