Customer Contact Officer - Remote

Description:

100% work from home including 6 week remote training.

Please Note : You will be required to provide your own set up inlcluding

• Secure and private workspace with a door to maintain privacy
• Approved desk and ergonomic chair
• Computer, two monitors, keyboard and mouse
• Reliable Internet connection (no hotspot, 4G or dongle)
• Smartphone

Photographic evidence of your set up will be requested through the recruitment process.

We are currently seeking expressions of interest

Pay Rate: $27.64 per hour plus 25% loading for casual rate.

• Positions available in a purpose driven environment
• Fully paid training and skill consolidation for up to 6 weeks
• 100% work from home

Successful candidate must hold Australian Citizenship and evidence to prove so in the form of

• Australian Birth Certificate
• Australian Passport
• Australian Citizenship Certificate

About the Role

We are seeking expressions of Interest for Customer Contact Officers to join our team to support our Federal Government client.

• Handling Inbound calls from customers regarding inquiries with an element of outbound calls and processing work.
• Providing accurate information about our client’s products, services, and policies to assist customers effectively.
• Assisting customers in a courteous and professional manner
• Collaborating with internal teams to escalate and resolve complex customer issues as needed.
• Maintaining accurate records of customer interactions

You will work as part of a dynamic team, receiving comprehensive training and support to help you grow and succeed in your role. We are committed to helping our team members reach their full potential.

About You

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries for our customers. To ensure your success you will have:

• Demonstrated experience providing high quality customer service in a fast-paced environment.
• The ability to competently navigate computer software platforms/ screens simultaneously.
• Listen and communicate effectively, with the ability to explain complex information to customers clearly.
• Maintain a calm, resilient composure.
• Demonstrate the highest standards of professional conduct and support for others and work collaboratively in a team environment.
• An interest in learning new information and embracing feedback on the job.

All successful candidates will be required to complete the 6-week training and consolidation program (full time during business hours)

Successful candidates will also:

• Be required to complete pre-employment checks including relevant security clearances, computer competency and cognitive assessments.

Benefits

At Serco, we value the unique skills and experiences people bring to our organisation. We provide a range of benefits to support our paramount commitment to staff well-being, including:

• Fully paid, comprehensive on-the-job training and consolidation period
• Work between the hours of Monday to Friday 8am to 8pm
• Rewards and recognition program, including recognition and achievement awards and retail offerings (discounted health insurance, grocery vouchers, lifestyle benefits to name a few)
• Ongoing development tailored to your personal and career goals, including opportunities within the broader Serco business
• A supportive and diverse team with inclusivity and care at the heart of everything we do
• Access to our 24/7 Wellbeing programs including Employee Assistance Program for you and your family.

If you're ready to take the next step in your career and make a difference to the lives of millions of Australians, apply today to join our team of Customer Contact Officers at Serco.

About Us

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply now - Join us and make a difference every day

We are committed to diversity and we encourage people to apply from different backgrounds.By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) andIn@Serco(LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.