Senior Customer Services Officer

Description:

About the Role:
The Senior Customer Services Officer works with the Senior Ranger and a team of casual staff to provide high quality customer service to customers for Belair National Park and across the wider Adelaide and Mt Lofty Ranges Regional reserves. The position will undertake customer service, administrative and coordinating duties to contribute to efficient services for National Parks customers. The role will prioritise developing, reviewing and following policies and procedures, providing for customer needs, maintenance of systems and business needs, the high presentation of facilities and contributing positively to the team. The role will have responsibilities for staff training, rosters, mentoring and motivating others as well as contributing positively to statewide working groups and other DEW branches.

What can we offer you!

• Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia!
• Be part of a fun, collaborative and supportive team.
• Free entry into DEW managed Parks in South Australia.
• Salary Sacrifice Benefits.
• Access to our Employee Assistance Program (EAP).
• Meaningful and rewarding career.

Contract:
Ongoing

Special Conditions:

• May be required to participate in fire management or associated duties.
• A current class “C” driver’s licence and willingness and ability to safely operate a 4wd is essential.
• Will be required to wear a uniform in accordance with DEW policy.
• A current First Aid Certificate is essential.
• May be required to undertake intra or interstate travel and work outside of the normal hours of work.
• This role has functions pertaining to working with children and is prescribed under the Child Safety (Prohibited Person) Act 2016 as requiring a Working With Children Check (WWCC). By applying for this role you consent to being screened for appropriate behaviour and to the Department obtaining, or requiring you to obtain a WWCC.
• This role has been designated as a Position of Trust pursuant to the standards required in the Australian Government Protective Security Policy Framework. By applying for this role you consent to being screened under the process of obtaining a National Police Clearance (NPC), and to the Department requiring you to obtain an NPC.

Remuneration:
ASO3 $67,589 min - $72,033 max p.a.

Enquiries to:
Courtney Heinjus, Senior Ranger
courtney.heinjus@sa.gov.au
Mobile: 0448 220 403

Application Instructions:
Applications are to be submitted online through I WORK FOR SA.

Applicants are to submit a pre-employment declaration, CV and letter of application (max. 3 pages) addressing the core competencies using examples aligned with the technical, professional/knowledge and expericence.

The Department for Environment and Water is committed to building a diverse and inclusive workplace. We encourage applications from people with diverse backgrounds including all ages and gender identities, Aboriginal and Torres Strait Islander, people with disability, culturally and linguistically diverse and LGBTIQA+.

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.