Senior Policy Officer - Governance & Complaints

Description:

Two temporary full-time AO6 Senior Policy Officer positions are available in Governance, Strategy and Planning, Strategy and Performance Branch.

One role will be responsible for maturing departmental approaches to human rights and customer complaints management to support schools, regions and divisions. This includes: developing better practice approaches to complaints management; capability and resource development; analysis and reporting; and stakeholder engagement.

The other role will play a lead role in monitoring, evaluating and reporting of strategies, policies, programs and projects. This involves: engaging and supporting departmental staff in reporting and evaluation processes, quality assuring data and project updates, preparing briefs and reports, and working with system developers on system enhancements.

Job details

Position status Fixed Term Temporary Position type Flexible full-time Occupational group Policy & Planning Classification AO6 Workplace Location Brisbane Inner City Job ad reference QLD/CO626122/25T Closing date 30-Mar-2025 Yearly salary $117538 - $125531 Fortnightly salary $4505.20 - $4811.60 Job duration Various temp periods, unless otherwise determined Contact person Naomi Stevens Contact details 07 3055 2844
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About Us

The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

GSP undertakes a range of enterprise activities to support the department to meet its strategic objectives and operational requirements, and delivers services and products to support frontline and corporate staff to effectively and confidently perform their duties.

Your Role

GSP is seeking motivated, critical thinkers with strong problem-solving skills who are passionate about working with stakeholders to achieve better outcomes for our customers. GSP offers a creative environment for collaboration and teamwork; flexible work options; and learning opportunities and skill development.

Two exciting roles are available across two teams with the following focuses:

• Role 1 : Maturing departmental approaches to human rights and customer complaints management:
  • Support development of good practice complaints management approaches;
  • Support development of tailored complaints and human rights resources and training to build capability in frontline and corporate areas;
  • Improve data quality and reporting;
  • Collaborate with other business areas to drive continuous improvement in complaints management and reporting.
• Role 2 : Monitoring, evaluating and reporting of Queensland education strategies, polices, programs and projects, including the quarterly reports on the Queensland Education Strategy:
  • Engage, collaborate and provide guidance and technical support to stakeholders across the department on the reporting system
  • Conduct quality assurance and analysis of project updates, ensuring data accuracy, completeness, and alignment with departmental objectives
  • Prepare briefs and reports for high-level governance groups and senior executives
  • Drive continuous improvement of internal reporting processes and systems, identifying efficiencies, streamlining workflows.

About You

We are looking for a Senior Policy Officer who has the following attributes:

• The ability to research and analyse issues, communicate complex information in clear and user-friendly products, and make informed recommendations
• Excellent stakeholder engagement and negotiation skills and a commitment to customer service;
• High level writing and communication skills
• Excellent attention to detail, organisation, and coordination skills.
• Ability to manage competing priorities and ensure quick turnaround times.

Please refer to the attached role description for any mandatory requirements for this position.

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 2-page response to the How you will be assessed section of the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.