Station Client Service Officer

Description:

At the Gympie Police Station, our team is committed to ensuring the safety and wellbeing of the community. As a Station Client Service Officer, you will be the first point of contact for the public seeking assistance.

You will play a crucial role in supporting frontline officers by competently carrying out a diverse range of duties aimed at delivering a professional and effective service to the public.

Job details

Position status Permanent Position type Flexible full-time Occupational group Administration Classification AO4 Workplace Location Wide Bay Job ad reference QLD/626227/25 Closing date 31-Mar-2025 Yearly salary $87790 - $96217 Fortnightly salary $3365.00 - $3688.00 Job duration Contact person Melissa Knox Contact details Phone: 07 5480 1001
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Your key accountabilities

The core capability requirements for this role are:

• Act as the first point of contact to the public requiring assistance in police stations.
• Undertake duties with the minimum of supervision both during and out of normal business hours as required.
• Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.
• Assist members of the public and provide information relating to Queensland Police Service initiatives and services.
• Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.
• Use of police computer databases, communication and other equipment as required.
• Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.
• Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.

Role Requirements

Other

• The successful applicant will be required to work Monday to Friday day shift only.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.