Client Executive

Description:

Aon

To protect and enrich the lives of people around the world.

We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.

• Career development opportunity, build your insurance career on a global scale
• Opportunity to work on a key portfolio and develop technical expertise
• Be part of a driven, technically-proficient and well-respected client service team

Client Executive, Global & Corporate – Global Client Network A core Client Segment within Aon Risk Solutions, Global Client Network specializes in the provision of exceptional Insurance and Risk Management Services to a broad portfolio of Multinational organisations.

As a Client Executive, you will be responsible for the day-to-day account management of Aon’s relationships with assigned clients, leveraging on client service teams to identify and meet client needs and thereby retain and grow a profitable book of business. This is a hybrid role with the flexibility to work both virtually and from our Sydney/Melbourne office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like

• Providing excellent and professional client service ranging from providing contractual reviews, claims and broking support, driving insurer negotiations to secure positive renewal outcomes
• Managing administrative responsibilities of the portfolio through accurate, efficient and timely responses to day-to-day queries and policy documentation
• Managing key stakeholder relationships and enhancing the client experience working closely with colleagues and senior management to develop client servicing solutions
• Identifying revenue enhancement opportunities within a designated portfolio
• Keeping clients informed of emerging trends, market updates and new products

How this opportunity is different

This is an excellent development opportunity for a polished, proactive and credible insurance professional to enhance their client-management and technical capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression. Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in Australia and throughout our connected global networks.

Skills and experience that will lead to success

To be successful in this role you will have proven experience and success servicing a portfolio of clients. Key requirements include:

• Solid general insurance experience across a variety of industries
• Tier 1 or Diploma qualification
• Drive to deliver exceptional client service with a collaborative approach to working as part of a team
• Experience supporting senior team members with large corporates
• Strategic thinker with outstanding communication and presentation skills

• Customer Advocacy and Feedback

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• Adoption and Success Management

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

• Account Retention and Expansion

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• Collaboration

  Works with others by being open, clear in communication and listening to achieve goals

• Service orientation

  Actively seeks and develops strategies to help key stakeholders

• Problem solving

  Identifies problems and develops logical solutions that address the problems