Description:
Join a leading financial services provider in their Customer Service team. This is a 3 month contract position with potential for extension. Working Holiday Visa holders are welcome to apply.
What in it for you:
- Competitive hourly rate of $35.86 p/h plus super.
- Potential to move across into a permanent position (WHV's welcome also)
- Exposure within a leading financial services provider
- Comprehensive training and support
About the Role:
As a Customer Service Consultant you will work within a friendly and supportive team-oriented environment providing a high quality first point of contact for customers and ensure they receive the best possible care.
Your responsibilities will include:
- Assisting inbound customers with general queries via phone while maintaining a first call resolution focus.
- Providing helpful and informative advice to customers regarding relevant financial services products.
- Proactively liaising with internal stakeholders through appropriate channels.
- Ensuring accuracy and compliance with established guidelines and regulations.
- Collaborating effectively within a team, contributing to a positive and supportive work environment.
Working Hours: This role works to a rotating roster across Mon - Fri, 8.00am-8.00pm. This role requires you in the office 3 days per week - flexibility provided.
Skills and Experience:
Our client is looking for someone with previous experience in a contact centre, financial services, or customer service environment.
- Experience working in a contact centre, financial services, or retail environment.
- Excellent communication skills, both written and verbal.
- Strong attention to detail is crucial.
- Strong multitasking skills and the ability to thrive in a dynamic environment.
Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.