Participant Coordinator

Description:

Working for BEST:

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. We provide our valued employees with additional employee benefits including:

• Optional flexitime arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave (permanent employees)
• Birthday Leave (permanent employees)
• Option to purchase additional leave (permanent employees)
• Discounts on gift cards and other purchases
• Employee Wellbeing Program
• Employee Assistance Program

About the Role:
This is a permanent, full-time (38 hrs per week, Monday to Friday) position and is based at our BEST Community Connections office in Inverell.
As a Participant Coordinator, you will oversee and coordinate the effective delivery of NDIS programs to ensure exceptional participant satisfaction through promoting participant choice, independence and community engagement. You will be responsible for leading a team of support workers while appropriately allocating resources, liaising with relevant stakeholders and tracking service user progress to assure a safe, inclusive environment that advocates for participant needs.
The role also includes on-call responsibilities, which may require after-hours and weekend work at times.
About You:

You will be a dedicated and compassionate leader, with:

• Appropriate knowledge of disability services, NDIS legislation and compliance requirements.
• Excellent time management and organisational skills with the ability to multitask.
• Demonstrated experience formulating rosters.
• Well-developed verbal and written communication skills, including the ability to interpret service agreements.
• High level attention to detail.
• Strong leadership capability, including communication, influencing, negotiation and interpersonal skills.
• Appropriate computer literacy, including use of Microsoft Office Suite and a variety of software programs
• Relevant qualifications in Leadership and Management and Disability Services (or similar) and/or extensive relevant experience.
• Current Class C Driver's Licence
• First Aid & CPR Certificates (or willingness to obtain)
• NDIS Worker's Screening Check (or willingness to obtain)
• Working with Children Check (or willingness to obtain)

How to Apply:
Click "Apply Now" and follow the instructions to upload the following TWO items:

• Current resume - please include at least two (2) contactable work referees.
• Written OR video cover letter - please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role.

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to hr@best.com.au.
For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:
Cal Eardley (Human Resources Advisor): hr@best.com.au
Applications close Sunday, 30 March 2025 at 11.59pm