Description:
We have an exciting opportunity to join our great team at the Esplanade Motor Inn, a well-established motel situated in the heart of Batemans Bay. We are seeking an energetic and enthusiastic Housekeeper to join our housekeeping team, as well as work with our front office team.
Previous experience preferred however a positive and friendly customer service ethic essential. We are looking for someone who goes the extra mile to provide a memorable guest experience. This is a casual position, with the ability to work evenings and weekends a must.
The key responsibilities will include:
Housekeeping
- Servicing/Cleaning the Apartments/Public Areas
- Undertake special cleaning projects
- Follow the procedures for all lost property items
- Communicate maintenance issues
Reception
- Provide a professional and friendly service to all guests, employees and suppliers.
- Completing tasks and procedures with a consistently high level of accuracy and attention to detail.
- Process all guest check-ins by confirming reservations, assigning room, issuing and providing room keys.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in time.
- Supply local information to guests with directions, information regarding property and local areas of interest.
Skills and experience
The ideal candidate will have:
- Extremely high standard of cleanliness and attention to detail with the ability to work well under pressure
- Positive attitude and be a team player
- Excellent communication & time management skills
- Excellent grooming and presentation skills.
- A sound knowledge of basic computer programs
- Experience with RMS software or a similar property management system is required
- Be able to use common sense, take initiative and multi-task.
- Take direction and work within different areas of the hotel as required.
- Be able to work evenings, weekends and school holidays as required.
*Please no agency applications.
17 Mar 2025;
from:
uworkin.com